VP of Growth & Strategic Services (MSP)

Bowman Williams; Los Angeles (CA); Remote; USD 150,000 - 180,000; Full time

Job summary

Bowman Williams is seeking an experienced VP of Growth & Strategic Services to guide MSP expansion, lead vCIO and strategic client services teams, and drive revenue growth. This role partners with the CEO to scale accounts, improve profitability, and implement scalable processes across services and sales.

You will shape go-to-market, service offerings, and playbooks, balancing strategic leadership with hands-on execution in a fast-growing MSP environment.

Qualifications

• Extensive MSP industry experience required.
• Leadership experience managing vCIOs, Technical Account Managers, or strategic client services teams.
• Strong understanding of MSP business models, recurring revenue, client lifecycle management, and account profitability.

Responsibilities

• Partner directly with the CEO to develop and execute a comprehensive MSP growth strategy.
• Lead and mentor a team of approximately 4-6 professionals across vCIO services, technical architecture, projects, and product sales/procurement.
• Build and refine the organization’s vCIO and strategic account management playbook.
• Drive revenue growth and profitability across existing managed services accounts.
• Develop repeatable processes for client expansion, account planning, and identifying new revenue opportunities.
• Establish and execute a structured new-client acquisition strategy.
• Improve sales processes, messaging, opportunity qualification, and deal conversion.
• Collaborate with technical leadership to improve project scoping, delivery efficiency, and profitability.
• Identify opportunities to introduce new services, including AI, automation, and strategic technology solutions.
• Develop go-to-market strategies for new managed services and consulting offerings.
• Establish measurable KPIs across client success, account growth, sales performance, and profitability.
• Build and scale a sales and marketing team as the organization’s growth model develops.
• Work with executive leadership to establish the systems, processes, and accountability needed for long-term expansion.

Job description

Compensation: $150,000-$180,000 Base + Incentives | $240,000 OTE

Employment Type: Full-Time, Direct Hire

About the Opportunity

We are seeking an experienced, growth-oriented VP of Growth & Strategic Services to join an established Managed Service Provider (MSP) entering an exciting phase of expansion.

This organization has built a strong reputation for delivering managed IT services, cloud solutions, and strategic technology consulting to businesses throughout California. With an established client base and a solid technical foundation, the company is now focused on significantly expanding revenue, developing new service offerings, and building a scalable sales and client success operation.

This is an exceptional opportunity for an MSP leader who has experience managing vCIOs, Technical Account Managers, or strategic client services teams and also understands how to generate revenue, expand accounts, and develop new business.

This is not a traditional VP of Sales position or a hands-on technical engineering role.

You’ll work directly alongside the CEO to develop and execute the company’s growth strategy, strengthen client relationships, improve account profitability, and build the processes needed to scale the organization.

What You'll Be Doing

• Partner directly with the CEO to develop and execute a comprehensive MSP growth strategy.
• Lead and mentor a team of approximately 4-6 professionals across vCIO services, technical architecture, projects, and product sales/procurement.
• Build and refine the organization’s vCIO and strategic account management playbook.
• Drive revenue growth and profitability across existing managed services accounts.
• Develop repeatable processes for client expansion, account planning, and identifying new revenue opportunities.
• Establish and execute a structured new-client acquisition strategy.
• Improve sales processes, messaging, opportunity qualification, and deal conversion.
• Collaborate with technical leadership to improve project scoping, delivery efficiency, and profitability.
• Identify opportunities to introduce new services, including AI, automation, and strategic technology solutions.
• Develop go-to-market strategies for new managed services and consulting offerings.
• Establish measurable KPIs across client success, account growth, sales performance, and profitability.
• Build and scale a sales and marketing team as the organization’s growth model develops.
• Work with executive leadership to establish the systems, processes, and accountability needed for long-term expansion.

What We're Looking For

• Extensive MSP industry experience required.
• Previous leadership experience managing vCIOs, Technical Account Managers, or strategic client services teams.
• A strong understanding of MSP business models, recurring revenue, client lifecycle management, and account profitability.
• Demonstrated experience driving revenue growth through existing account expansion and new business development.
• Background in MSP sales, business development, or commercial leadership.
• Experience building or improving vCIO programs, account management processes, or strategic client service offerings.
• Ability to develop repeatable sales processes and hold teams accountable to measurable performance goals.
• Strong understanding of managed IT services, cloud solutions, cybersecurity, and technology consulting.
• Experience working with business owners, executive leadership, and C-level client stakeholders.
• Strong financial and commercial acumen, including revenue forecasting, profitability, and service delivery economics.
• Proven ability to lead teams, develop talent, and implement scalable business processes.
• Entrepreneurial mindset with the ability to operate strategically while remaining hands-on with business development and execution.

Additional Experience That Stands Out

• Previous VP, Director, or Head of vCIO / Strategic Services experience within an MSP.
• Leadership experience overseeing both client success and revenue-generating teams.
• Experience scaling an MSP through organic growth.
• Background developing sales playbooks, account expansion strategies, and go-to-market processes.
• Experience launching new managed services or technology consulting offerings.
• Familiarity with AI and automation services from a business development or service strategy perspective.
• Experience working directly with MSP founders, owners, or CEOs.
• Base Salary: $150,000-$180,000, depending on experience.
• On-Target Earnings: $240,000 annually.
• Work-from-home opportunity for candidates based in the Los Angeles / Orange County area.
• Direct partnership with the CEO.
• Leadership responsibility across strategic client services and commercial growth.
• Opportunity to develop and implement the organization’s vCIO and sales playbooks.
• Significant influence over business strategy, service development, and future hiring.
• Potential consideration for equity participation.
• Long-term advancement potential into a Chief Revenue Officer (CRO) position, with possible future consideration for President or General Manager.