Vault Process Engineer - Standards & Compliance

Collectors Universe, Inc.; Virginia (MN); Hybrid; USD 125,307 - 147,420; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid holidays

Job summary

Collectors Universe, Inc. is seeking a meticulous Process and Standards Manager for its vault operations at the New Castle, DE office. The role focuses on documenting, standardizing, and continuously improving every vault workflow to achieve zero defects and full auditability.

Collaboration with multiple departments will be essential to onboard new categories and improve processes. The candidate will design SOPs, monitor SLAs, perform root-cause analyses, and drive cross-functional adoption.

Qualifications

• Experience in process engineering, quality assurance, or similar operational role.
• Ability to design and document scalable processes and drive adoption across teams.
• Strong attention to detail and analytical skills.
• Strong organizational skills and ability to manage multiple process initiatives simultaneously.
• Excellent written and verbal communication and collaboration with cross-functional teams.
• Familiarity with building/auditing institutional-level controls is desirable.

Responsibilities

• Design, document, and maintain SOPs across vault workflows for standard and VIP processes.
• Establish and monitor SLAs for vault operations and track zero-defect and on-time performance.
• Triage and resolve recurring production issues and redesign workflows to prevent recurrence.
• Coordinate with Security and Facilities to ensure asset security and audit readiness.
• Lead onboarding standards for new vault categories and ensure scalable processes.

Skills

Process engineering

Quality assurance

Operations standards

Organization

Analytical skills

Communication

Cross-functional collaboration

Tools

Google Sheets

Google Docs

Job description

Collectors Universe, Inc. is seeking a meticulous Process and Standards Manager for its vault operations at the New Castle, DE office. The role focuses on documenting, standardizing, and continuously improving every vault workflow to achieve zero defects and full auditability.

Collaboration with multiple departments will be essential to onboard new categories and improve processes. The candidate will design SOPs, monitor SLAs, perform root-cause analyses, and drive cross-functional adoption.