Vault Customer Relations Lead

Collectors Universe Inc.; New Castle (DE); On-site; USD 67,535 - 79,453; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Flexible Hours

Employee Discounts

Job summary

Collectors Universe Inc. is hiring a Customer Relations Supervisor in New Castle, DE, to lead customer relations for Vault operations. This hybrid role manages performance metrics, escalations, and day-to-day execution of Vault-related work. The supervisor will ensure proper customer communication while overseeing case management and operational workflows.

This position requires strong customer relations experience and operational leadership skills, with a focus on managing high-complexity issues in a fast-paced environment.

Qualifications

• Strong experience in customer relations and operations in a fast-paced environment.
• Ability to lead escalated and high-complexity work.
• Familiar with quality assurance and handling high-value collectibles.

Responsibilities

• Own the CRC Vault queue, prioritizing workload and managing SLAs.
• Serve as the main point of contact for Vault-related matters.
• Lead team members managing customer concerns and operational workflows.

Skills

Customer relations

Operations management

Cross-functional communication

Attention to detail

Tools

Salesforce

Lightdash

ProShip

Job description

Collectors Universe Inc. is hiring a Customer Relations Supervisor in New Castle, DE, to lead customer relations for Vault operations. This hybrid role manages performance metrics, escalations, and day-to-day execution of Vault-related work. The supervisor will ensure proper customer communication while overseeing case management and operational workflows.

This position requires strong customer relations experience and operational leadership skills, with a focus on managing high-complexity issues in a fast-paced environment.