Vault Customer Relations Lead | Operations & Escalations

Collectors Universe, Inc.; Virginia (MN); On-site; USD 67,535 - 79,453; Full time

Benefits offered by this job

Health Insurance

Flexible time off

401(K) Matching Plan

Employee Discounts

Job summary

Collectors Universe, Inc. is seeking a Customer Relations Supervisor to manage the PSA Vault customer relations workstream. This position involves leading queue performance, managing escalations, and ensuring the execution of day-to-day operations while collaborating with various teams.

The ideal candidate should possess strong customer relations and operational management experience, be organized, and have excellent cross-functional communication skills. Benefits include health insurance, flexible time off, and a competitive 401(K) matching plan.

Qualifications

• Skilled in handling exceptions in a fast-paced environment.
• Ability to lead complex work while maintaining customer communication.
• Highly organized and adept at decision-making within established workflows.

Responsibilities

• Own the CRC Vault queue and ensure performance standards.
• Serve as primary contact for various teams on Vault matters.
• Lead the team addressing Vault-related operational issues.

Skills

Customer relations experience

Operational execution

Cross-functional communication

Attention to detail

Coaching ability

Tools

Salesforce

Lightdash

Ginaza/AG tracking

Job description

Collectors Universe, Inc. is seeking a Customer Relations Supervisor to manage the PSA Vault customer relations workstream. This position involves leading queue performance, managing escalations, and ensuring the execution of day-to-day operations while collaborating with various teams.

The ideal candidate should possess strong customer relations and operational management experience, be organized, and have excellent cross-functional communication skills. Benefits include health insurance, flexible time off, and a competitive 401(K) matching plan.