Vault CRC Customer Relations Supervisor

Collectors; New Castle (DE); On-site; USD 67,535 - 79,453; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Flexible Hours

Vacation Policy

Employee Discounts

Job summary

Collectors is looking for a Customer Relations Supervisor based in New Castle, DE. This role involves overseeing the PSA Vault customer relations workstream, managing queue performance, and ensuring effective communication within operations.

Ideal candidates have strong customer relations experience, are detail-oriented, and capable of leading escalated cases in a fast-paced environment. The position includes benefits like health insurance and flexible time-off.

Qualifications

• Strong experience in customer relations and case management.
• Able to handle escalated and complex work.
• Skilled in documentation and follow-through.

Responsibilities

• Own the CRC Vault queue and oversee case management.
• Serve as primary contact for Vault-related matters.
• Ensure accurate documentation and status tracking.

Skills

Customer relations experience

Operations management

Cross-functional communication

Salesforce expertise

Detail-oriented

Tools

Salesforce

Lightdash

PSA eBay Store

Job description

Collectors is looking for a Customer Relations Supervisor based in New Castle, DE. This role involves overseeing the PSA Vault customer relations workstream, managing queue performance, and ensuring effective communication within operations.

Ideal candidates have strong customer relations experience, are detail-oriented, and capable of leading escalated cases in a fast-paced environment. The position includes benefits like health insurance and flexible time-off.