Vascular Surgery Front Desk Concierge

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a Receptionist for the Vascular Surgery MACC practice to provide friendly front-desk service, greet patients, answer phones, register patients in the EMR, verify demographics and insurance, collect co-pays, and route paperwork.

This role supports scheduling, maintains the physician's daily calendar, coordinates referrals and tests, handles mail, and ensures HIPAA confidentiality while delivering timely patient service.

Qualifications

• High school graduate or equivalent.
• English literacy and clear communication required.
• Experience with EMR systems preferred.
• Experience in a medical office preferred.

Responsibilities

• Greets patients and acknowledges their arrival promptly.
• Answers phones professionally and routes calls; takes messages in EMR.
• Registers patients, verifies demographics and insurance, collects co-pays.
• Distributes appropriate forms; photocopies insurance cards and photo IDs.
• Schedules and adjusts appointments per protocol; maintains daily calendars.
• Maintains physician schedules and prepares charts for next day; handles time-off requests.
• Cancels/no-shows processing; notifies clinicians of changes.
• Open and distribute mail; assist with patient flow and referrals.
• Coordinate labs, imaging, and referrals; prepare requisitions.
• Ensure HIPAA confidentiality and proper documentation in EMR.

Skills

English proficiency

Effective communication

Office software

Education

High school diploma

Tools

Electronic Medical Records (EMR)

MS Office

Job description

Medical Affiliates of Cape Cod in Hyannis is seeking a Receptionist for the Vascular Surgery MACC practice to provide friendly front-desk service, greet patients, answer phones, register patients in the EMR, verify demographics and insurance, collect co-pays, and route paperwork.

This role supports scheduling, maintains the physician's daily calendar, coordinates referrals and tests, handles mail, and ensures HIPAA confidentiality while delivering timely patient service.