Valet Attendant

ViziRecruiter,LLC.; Baton Rouge, Northern (LA, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

PENN Entertainment is seeking a Valet Attendant in Baton Rouge. You will greet guests, assist with luggage, and shuttle vehicles with a positive, customer‑facing attitude. You’ll drive various passenger vehicles, ensure safety checks, and respond to guest requests across casino properties.

The role requires six months of customer service experience, a valid driver’s license, and strong English communication. You’ll work in a fast-paced, service-driven environment.

Qualifications

• Six months’ experience in customer service required.
• Excellent interpersonal skills and fluent written/spoken English.
• Valid state driver’s license and ability to drive all passenger vehicles.

Responsibilities

• Greet customers and assist with luggage and valet services.
• Park and retrieve vehicles, inspect for prior damage, and complete tags/tickets.
• Answer valet phone calls and respond to luggage room requests.
• Engage guests to promote services across properties and events.
• Maintain a positive attitude and sense of urgency throughout shifts.

Skills

Customer service

Interpersonal skills

English fluency

Driving ability

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
• Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
• Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage
• Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
• Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows.
• This includes, but is not limited to, driving shuttles and working in coat check
• Consistently maintains an upbeat and positive attitude with guests and co-workers
• Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties
• Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
• Supports safety and accident prevention programs
• Presents oneself as a Credit to Company and encourages others to do the same
• Performs all other related and compatible duties as assigned

Requirements

• Six months’ experience in customer service field required
• Must be at least 18 years of age and have a driving record that meets Company requirements
• Valid state driver’s license required
• Obtain and maintain valid state responsible vendor permit
• Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
• Must possess excellent interpersonal skills
• Good oral and written communication skills, must be fluent and literate in English
• Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
• Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
• Compliance with all regulatory, governmental, and safety requirements