Valet Supervisor: Lead Parking Operations & Guest Service

Reimagined-Parking; Fort Lauderdale (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking is seeking a Full-Time Valet Supervisor for Harbour at New River in Fort Lauderdale. The role oversees valet operations, ensures safe and efficient service, and acts as the primary on-site escalation point for guests and clients.

You will supervise staff, manage vehicle flow, and uphold safety and company standards. The position requires strong customer service, leadership, and communication skills, with a focus on punctuality, reliability, and a service-driven culture.

Qualifications

• Excellent customer service and communication skills.
• Strong communication, leadership, and problem-solving skills.
• Calm and professional demeanor in high-pressure situations.
• Attention to detail and operational awareness.
• Customer-focused mindset balanced with safety and compliance.
• Ability to learn quickly and use sound decision making in fast-paced environments.
• Ability to move from valet stand to customer cars by walking or running for extended periods.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards.
• Coordinate staffing, breaks, and work assignments to meet operational demand.
• Monitor vehicle flow, staging, and retrieval to minimize congestion and guest wait times.
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims.
• Ensure consistent use of valet ticketing systems and accurate vehicle tracking.
• Enforce safety, traffic control, and vehicle-handling procedures at all times.
• Ensure compliance with company policies, post orders, and state and local regulations.
• Respond to accidents, damage claims, or incidents and complete required documentation.
• Coordinate with security, facility staff, or emergency services as necessary.
• Ensure professional, courteous, and service-oriented guest interactions.
• Support client expectations and communicate operational updates as needed.
• Address customer concerns promptly and resolve issues professionally.
• Oversee cash handling, fee collection, and adherence to financial controls.
• Review end-of-shift revenue reconciliation and documentation when applicable.
• Report operational issues, staffing concerns, or performance matters to management.
• Assist with onboarding, training, and coaching of valet staff.
• Monitor employee performance and provide feedback and corrective guidance when needed.
• Promote teamwork, accountability, and a positive work environment.

Skills

Customer service

Leadership

Problem solving

Calm under pressure

Attention to detail

Fast learner

Mobility

Job description

Reimagined Parking is seeking a Full-Time Valet Supervisor for Harbour at New River in Fort Lauderdale. The role oversees valet operations, ensures safe and efficient service, and acts as the primary on-site escalation point for guests and clients.

You will supervise staff, manage vehicle flow, and uphold safety and company standards. The position requires strong customer service, leadership, and communication skills, with a focus on punctuality, reliability, and a service-driven culture.