Valet Supervisor

kalaharijobs; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Paid time off

Holiday compensation

Health/dental/vision coverage

Employee appreciation events

Discounts at resorts

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Valet Supervisor in Round Rock, TX to oversee valet operations and ensure guests experience smooth arrivals and departures. You will lead a courteous team, coordinate front drive traffic, assist guests with luggage, and support secure, efficient service.

As part of the leadership group, you’ll mentor staff, uphold our service standards, and respond swiftly to issues while maintaining composure in high-pressure situations.

Qualifications

• Customer service background preferred.
• Supervisory experience required or preferred.
• Valid driver’s license required.
• Ability to stand during entire shift.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee, supervise, direct and coordinate all operations of Valet Staff.
• Coach and counsel valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action as needed.
• Ensure transport logs, shift checklists, maintenance requests, and sign-out sheets are completed daily.

Skills

Customer service

Supervisory experience

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Valet Supervisor

Kalahari Resorts & Conventions is seeking a Valet Supervisor. In this role, you will be responsible for overseeing, supervising, directing and coordinating all operations of Valet Staff in an attentive, courteous, efficient, and confidential manner; including helping guests into and out of the Resort, coordinating traffic on the front drive, providing pickup and delivery of guest’s luggage, and providing delivery of items to guests as requested.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure arrivals and departures are smooth, welcoming, and efficient. You’ll set the tone with professional service, quick response times, and attention to detail, helping guests feel valued from the moment they arrive.

Key Responsibilities

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Responsible for coaching and counseling valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action when necessary.
• Ensure all administrative duties such as transport logs, shift checklists, maintenance requests, and sign-out sheets are completed on a daily basis.

What We’re Looking For

• Customer service and supervisory background preferred.
• Valid driver’s license required.
• Ability to stand during entire shift.
• Must be able to maintain composure and work well in stressful, high‑pressure situations.
• Ability to work nights, weekends, and holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.