Valet Supervisor

Kalahari Resorts & Conventions; Round Rock (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health, dental, vision

Employee events & discounts

Education assistance

Job summary

Kalahari Resorts & Conventions in Round Rock, TX seeks a Valet Supervisor to lead the front drive operations, oversee valet staff, and ensure guests are welcomed with efficiency and care. You’ll coordinate arrivals, departures, luggage delivery, and guest requests while upholding our service standards.

Join a leadership team that champions Lead with Love, fosters professional growth, and delivers memorable experiences at one of America's premier indoor water parks and resort destinations.

Qualifications

• Customer service and supervisory background preferred.
• Valid driver's license required.
• Ability to stand during entire shift.
• Must be able to maintain composure and work well in stressful, high‑pressure situations.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Responsible for coaching and counseling valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action when necessary.
• Ensure all administrative duties such as transport logs, shift checklists, maintenance requests, and sign-out sheets are completed on a daily basis.

Skills

Customer service

Supervisory background

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

Valet Supervisor

Kalahari Resorts & Conventions is seeking a Valet Supervisor. In this role, you will be responsible for overseeing, supervising, directing and coordinating all operations of Valet Staff in an attentive, courteous, efficient, and confidential manner; including helping guests into and out of the Resort, coordinating traffic on the front drive, providing pickup and delivery of guest’s luggage, and providing delivery of items to guests as requested.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure arrivals and departures are smooth, welcoming, and efficient. You’ll set the tone with professional service, quick response times, and attention to detail, helping guests feel valued from the moment they arrive.

Key Responsibilities

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Responsible for coaching and counseling valet staff with guidance from the Valet Office Manager.
• Manage guest complaints and take corrective action when necessary.
• Ensure all administrative duties such as transport logs, shift checklists, maintenance requests, and sign-out sheets are completed on a daily basis.

What We’re Looking For

• Customer service and supervisory background preferred.
• Valid driver’s license required.
• Ability to stand during entire shift.
• Must be able to maintain composure and work well in stressful, high‑pressure situations.
• Ability to work nights, weekends, and holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI| Sandusky, OH| Pocono Manor, PA | Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.