Valet Operations Supervisor | Hospitality Leader

AAA Parking; St. Louis (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

AAA Parking, in partnership with The St. Louis Union Hotel, seeks an Operations Supervisor to manage daily valet shift operations and guide the valet team in delivering outstanding guest experiences.

You will coordinate with hotel staff, monitor queues, ensure accurate ticketing and cash handling, and uphold safety and service standards. Join a 65+ year family-operated company and lead a high-performing hospitality team in a fast-paced environment, with opportunities to develop leadership and

Qualifications

• Must be 18 years of age or older.
• Valid driver's license with acceptable driving record.
• Previous valet, parking operations, or hospitality experience is preferred, along with supervisory or team lead experience.
• Ability to safely operate a variety of vehicles, including automatic and, preferably, manual-transmission vehicles.
• Strong guest service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.
• Ability to lead by example, delegate duties, and train and coach valet team members.
• Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.
• Strong organization and attention to detail, with the ability to maintain accurate shift records and use valet or parking systems.
• Ability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
• Ability to lift and carry guest luggage and other items as needed.
• Ability to maintain a clean, polished, and professional appearance.
• Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.
• Ability to successfully complete any required background and driving-record checks.
• Shift Availability: Hours vary depending on location needs; Days vary depending on location needs.

Responsibilities

• Deliver exceptional guest service and lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members communicate parking procedures, rates, and hotel information accurately.
• Coordinate appropriate guest assistance and keep loading areas clear; assist with greeting guests, luggage, and valet service during peak periods.
• Oversee valet operations and vehicle handling, including ticketing, condition checks, and location records.
• Direct parking and retrieval activities, vehicle staging, and traffic flow to support safe, efficient operations.
• Monitor key control and verify that vehicles are released only through established guest verification procedures.
• Review shift tickets, parking transactions, and cash-handling records, and report discrepancies to management.
• Represent AAA Parking professionally and lead by example; ensure stands, lanes, and equipment are clean and ready for service.
• Lead the team and coordinate each shift, assign duties, train and coach, and communicate updates and handoffs.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.
• Prioritize safety and security, reinforce safe driving and pedestrian safety procedures, and address incidents promptly.

Skills

Guest service

Communication

Problem solving

Team leadership

Training and coaching

Safety awareness

Operational planning

Job description

AAA Parking, in partnership with The St. Louis Union Hotel, seeks an Operations Supervisor to manage daily valet shift operations and guide the valet team in delivering outstanding guest experiences.

You will coordinate with hotel staff, monitor queues, ensure accurate ticketing and cash handling, and uphold safety and service standards. Join a 65+ year family-operated company and lead a high-performing hospitality team in a fast-paced environment, with opportunities to develop leadership and