Operations Supervisor - Union Station Hotel - (Flexible Days) $17.00 an hr.

Selig Parking; St. Louis (MO); Híbrido; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

AAA Parking in St. Louis Union Station is seeking a hands-on Leader to run daily valet operations and guest service, guiding a team to deliver prompt, courteous experiences.

You’ll oversee parking procedures, ticketing accuracy, and vehicle handling while upholding AAA Parking’s professional standards. Responsibilities include coordinating shifts with hotel partners, training staff, and maintaining safety and security throughout the valet stand and drive lanes.

Qualificações

• Must be 18 years of age or older.
• Must possess a valid driver’s license and maintain an acceptable driving record.
• Previous valet, parking operations, or hospitality supervisory experience preferred.
• Ability to safely operate a variety of vehicles, including automatic and manual transmission.
• Strong guest service, communication, and problem-solving skills.
• Ability to lead by example, delegate duties, and coach valet team members.
• Ability to prioritize competing demands and stay calm in a fast-paced environment.
• Maintain shift records and use valet/parking systems.
• Ability to work nights, weekends, holidays, and special events.
• Ability to stand, walk, and lift guest luggage; maintain professional appearance.
• Reinforce safety procedures and follow cash-handling and incident-reporting procedures.
• Ability to pass required background and driving-record checks.

Responsabilidades

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery for smooth operations.
• Ensure team communicates parking procedures, rates, and hotel information accurately.
• Coordinate guest assistance and keep routes and loading areas accessible.
• Greet guests and assist with luggage and valet during peak periods.
• Verify valet ticketing and vehicle location records; supervise vehicle movement.
• Direct parking and retrieval activities and ensure safe traffic flow.
• Review shift tickets, parking transactions, and cash-handling records; report discrepancies.
• Lead by example and reinforce AAA Parking’s standards of appearance and service.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs.
• Reinforce safety procedures and protect guest vehicles and keys.

Conhecimentos

Guest service

Leadership

Supervisory experience

Communication

Problem solving

Team coordination

Attention to detail

Safety awareness

Ferramentas

Valet systems

Descrição da oferta de emprego

Job Details: Job Location: St. Louis Union Station – St. Louis, MO 63103, Position Type: Full Time, Join the AAA Parking family and be part of an exceptional guest experience!

Why Join AAA Parking?

• Build your career while leading daily operations in a dynamic hospitality environment
• Lead and support a team while strengthening your hospitality and operational leadership skills
• Work alongside a premier hotel team at the St. Louis Union Station Hotel
• Make a lasting impression by delivering exceptional guest service
• Become part of a family-operated company with 65+ years of parking industry experience

What You’ll Do

Deliver Exceptional Guest Service

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members communicate parking procedures, rates, and hotel information accurately.
• Coordinate appropriate guest assistance and keep accessible routes and loading areas clear.
• Step in to assist with greeting guests, luggage, and valet service during peak periods.

Oversee Valet Operations & Vehicle Handling

• Verify accurate valet ticketing, vehicle condition checks, and vehicle location records.
• Direct parking and retrieval activities, vehicle staging, and traffic flow to support safe, efficient operations.
• Monitor key control and verify that vehicles are released only through established guest verification procedures.
• Review shift tickets, parking transactions, and cash-handling records, where applicable, and report discrepancies to management.

Represent AAA Parking Professionally

• Lead by example and reinforce AAA Parking’s appearance, conduct, and guest service standards.
• Ensure the valet stand, drive lanes, parking areas, and equipment remain clean, organized, and ready for service.
• Consistently represent both AAA Parking and our hotel partner with professionalism.

Lead the Team & Coordinate Each Shift

• Assign shift duties, coordinate breaks and coverage, and adjust team deployment to hotel occupancy, events, and guest demand.
• Conduct shift briefings, train and coach team members on service procedures, and communicate operational updates and shift handoffs.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.

Prioritize Safety & Security

• Reinforce safe driving, vehicle handling, key security, and pedestrian safety procedures throughout each shift.
• Respond promptly to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.
• Inspect valet areas and equipment, address immediate hazards within your authority, and elevate maintenance or safety issues.

The AAA’s of Service

• Attitude – Bring a positive, can‑do attitude and a genuine passion for helping others.
• Appearance – Maintain a polished, professional appearance that reflects the high standards of AAA Parking and our valued clients.
• Assistance – Look for opportunities to help. Go the extra mile to make every guest feel welcomed, valued, and cared for.

About AAA Parking

For more than 65 years, AAA Parking has been a family‑operated leader in the parking industry. Our mission is to create exceptional experiences for both our customers and our employees.

We believe that when we bring the right Attitude, Appearance, and Assistance to every interaction, we create experiences built on quality, honesty, and professionalism.

Ready to join the team?

If you’re a dependable, hands‑on leader who enjoys supporting a team and delivering outstanding guest service, we’d love to have you become part of the AAA Parking family!

Qualifications

• Must be 18 years of age or older.
• Must possess a valid driver’s license and maintain an acceptable driving record.
• Previous valet, parking operations, or hospitality experience is preferred, along with supervisory or team lead experience.
• Ability to safely operate a variety of vehicles, including automatic and, preferably, manual‑transmission vehicles.
• Strong guest service, communication, and problem‑solving skills, including the ability to resolve service concerns professionally.
• Ability to lead by example, delegate duties, and train and coach valet team members.
• Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast‑paced environment.
• Strong organization and attention to detail, with the ability to maintain accurate shift records and use valet or parking systems.
• Ability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
• Ability to lift and carry guest luggage and other items as needed.
• Ability to maintain a clean, polished, and professional appearance.
• Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash‑handling and incident‑reporting procedures.
• Ability to successfully complete any required background and driving‑record checks.

Shift Availability

Hours: vary depending on location needs

Days: vary depending on location needs.