Operations Supervisor - Union Station Hotel - (Flexible Days) $17.00 an hr.

AAA Parking; St. Louis (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

AAA Parking, in partnership with The St. Louis Union Hotel, seeks an Operations Supervisor to manage daily valet shift operations and guide the valet team in delivering outstanding guest experiences.

You will coordinate with hotel staff, monitor queues, ensure accurate ticketing and cash handling, and uphold safety and service standards. Join a 65+ year family-operated company and lead a high-performing hospitality team in a fast-paced environment, with opportunities to develop leadership and

Qualifications

• Must be 18 years of age or older.
• Valid driver's license with acceptable driving record.
• Previous valet, parking operations, or hospitality experience is preferred, along with supervisory or team lead experience.
• Ability to safely operate a variety of vehicles, including automatic and, preferably, manual-transmission vehicles.
• Strong guest service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.
• Ability to lead by example, delegate duties, and train and coach valet team members.
• Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.
• Strong organization and attention to detail, with the ability to maintain accurate shift records and use valet or parking systems.
• Ability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
• Ability to lift and carry guest luggage and other items as needed.
• Ability to maintain a clean, polished, and professional appearance.
• Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.
• Ability to successfully complete any required background and driving-record checks.
• Shift Availability: Hours vary depending on location needs; Days vary depending on location needs.

Responsibilities

• Deliver exceptional guest service and lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members communicate parking procedures, rates, and hotel information accurately.
• Coordinate appropriate guest assistance and keep loading areas clear; assist with greeting guests, luggage, and valet service during peak periods.
• Oversee valet operations and vehicle handling, including ticketing, condition checks, and location records.
• Direct parking and retrieval activities, vehicle staging, and traffic flow to support safe, efficient operations.
• Monitor key control and verify that vehicles are released only through established guest verification procedures.
• Review shift tickets, parking transactions, and cash-handling records, and report discrepancies to management.
• Represent AAA Parking professionally and lead by example; ensure stands, lanes, and equipment are clean and ready for service.
• Lead the team and coordinate each shift, assign duties, train and coach, and communicate updates and handoffs.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.
• Prioritize safety and security, reinforce safe driving and pedestrian safety procedures, and address incidents promptly.

Skills

Guest service

Communication

Problem solving

Team leadership

Training and coaching

Safety awareness

Operational planning

Job description

Join the AAA Parking family and be part of an exceptional guest experience!AAA Parking is looking for a professional, service-minded leader to join our team as an Operations Supervisor for the Valet Department at The St. Louis Union Hotel.As an Operations Supervisor, you’ll oversee daily valet shift operations, guide the valet team, and help deliver an exceptional guest experience from arrival to departure. If you enjoy leading by example, coordinating a fast-paced hotel operation, and supporting a service-focused team, this could be the opportunity for you!Why Join AAA Parking? Build your career while leading daily operations in a dynamic hospitality environment Lead and support a team while strengthening your hospitality and operational leadership skills Work alongside a premier hotel team at the St. Louis Union Station Hotel Make a lasting impression by delivering exceptional guest service Become part of a family-operated company with 65+ years of parking industry experienceWhat You’ll DoDeliver Exceptional Guest ServiceLead the valet team in providing prompt, courteous service to arriving and departing guests.Address guest questions and service concerns professionally, escalating unresolved matters to management.Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.Ensure team members communicate parking procedures, rates, and hotel information accurately.Coordinate appropriate guest assistance and keep accessible routes and loading areas clear.Step in to assist with greeting guests, luggage, and valet service during peak periods.Oversee Valet Operations & Vehicle HandlingVerify accurate valet ticketing, vehicle condition checks, and vehicle location records.Direct parking and retrieval activities, vehicle staging, and traffic flow to support safe, efficient operations.Monitor key control and verify that vehicles are released only through established guest verification procedures.Review shift tickets, parking transactions, and cash-handling records, where applicable, and report discrepancies to management.Represent AAA Parking ProfessionallyLead by example and reinforce AAA Parking’s appearance, conduct, and guest service standards.Ensure the valet stand, drive lanes, parking areas, and equipment remain clean, organized, and ready for service.Consistently represent both AAA Parking and our hotel partner with professionalism.Lead the Team & Coordinate Each ShiftAssign shift duties, coordinate breaks and coverage, and adjust team deployment to hotel occupancy, events, and guest demand.Conduct shift briefings, train and coach team members on service procedures, and communicate operational updates and shift handoffs.Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.Prioritize Safety & SecurityReinforce safe driving, vehicle handling, key security, and pedestrian safety procedures throughout each shift.Respond promptly to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.Inspect valet areas and equipment, address immediate hazards within your authority, and escalate maintenance or safety issues.The AAA’s of ServiceAt AAA Parking, exceptional service starts with three simple principles:Attitude – Bring a positive, can-do attitude and a genuine passion for helping others.Appearance – Maintain a polished, professional appearance that reflects the high standards of AAA Parking and our valued clients.Assistance – Look for opportunities to help. Go the extra mile to make every guest feel welcomed, valued, and cared for.About AAA ParkingFor more than 65 years, AAA Parking has been a family-operated leader in the parking industry. Our mission is to create exceptional experiences for both our customers and our employees.We believe that when we bring the right Attitude, Appearance, and Assistance to every interaction, we create experiences built on quality, honesty, and professionalism.Ready to join the team?If you’re a dependable, hands-on leader who enjoys supporting a team and delivering outstanding guest service, we’d love to have you become part of the AAA Parking family!Qualifications:Must be 18 years of age or older.Must possess a valid driver's license and maintain an acceptable driving record.Previous valet, parking operations, or hospitality experience is preferred, along with supervisory or team lead experience.Ability to safely operate a variety of vehicles, including automatic and, preferably, manual-transmission vehicles.Strong guest service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.Ability to lead by example, delegate duties, and train and coach valet team members.Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.Strong organization and attention to detail, with the ability to maintain accurate shift records and use valet or parking systems.Ability to work nights, weekends, holidays, and special events as business needs require.Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.Ability to lift and carry guest luggage and other items as needed.Ability to maintain a clean, polished, and professional appearance.Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.Ability to successfully complete any required background and driving-record checks.Shift Availability:Hours: vary depending on location needsDays: vary depending on location needs.Apply Today to be a part of our dynamic team and help create lasting impressions at AAA Parking.