Valet Operations Supervisor - Guest Experience Champion

VPNE; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

VPNE is hiring a Supervisor at Duke Hospital Raleigh to lead the valet team, ensuring safe, friendly service and efficient operations. The role focuses on guest engagement, vehicle coordination, and maintaining high standards of appearance and behavior.

The position requires 1 year of valet experience and preferred supervisory background, with a schedule Monday–Friday variations. On-site at Duke Hospital Raleigh.

Qualifications

• At least 1 year valet/parking experience.
• Proficient in English both verbally and written.
• Prior supervisory experience preferred.
• Friendly and outgoing.
• Able to smile during customer interactions.
• Maintain VPNE uniform standards while on premises.
• Valid driver’s license and ability to pass background checks.

Responsibilities

• Ensure team members and patients are safe at all times.
• Operate vehicles safely when needed to minimize accidents.
• Oversee tracking of keys and vehicles throughout the garage.
• Provide exceptional guest experiences by greeting and assisting guests entering the garage.
• Set an upbeat tone for the workplace.
• Encourage the team to maintain a positive work environment.
• Enforce approved language and professional conduct among staff.
• Coordinate shift handoffs and communicate organizational plans.

Skills

Valet experience

Supervisory experience

Customer service

Friendly demeanor

Uniform standards

Driving

Job description

VPNE is hiring a Supervisor at Duke Hospital Raleigh to lead the valet team, ensuring safe, friendly service and efficient operations. The role focuses on guest engagement, vehicle coordination, and maintaining high standards of appearance and behavior.

The position requires 1 year of valet experience and preferred supervisory background, with a schedule Monday–Friday variations. On-site at Duke Hospital Raleigh.