Valet Operations Lead — Elevate Guest Experience

AAA Parking; Atlanta (GA); Hybrid; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

AAA Parking is seeking an Operations Supervisor for the Valet Department at The Loews Atlanta Hotel. You will oversee daily shift operations, guide the valet team, and ensure an exceptional guest experience from arrival to departure.

As a hands-on leader, you will coordinate busy hotel operations, train staff, manage guest questions, and ensure safe vehicle handling and accurate ticketing. This role requires flexibility for nights, weekends, and events.

Qualifikationen

• Must be 18 years of age or older.
• Must possess a valid driver's license and maintain an acceptable driving record.
• Previous valet, parking operations, or hospitality experience is preferred, with supervisory or team lead experience.
• Ability to lead by example, delegate duties, and train and coach valet team members.

Aufgaben

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Inspect valet areas and equipment; escalate safety issues and address hazards within authority.

Kenntnisse

Guest service

Leadership

Communication

Problem-solving

Safety procedures

Tools

Valet/Parking systems

Jobbeschreibung

AAA Parking is seeking an Operations Supervisor for the Valet Department at The Loews Atlanta Hotel. You will oversee daily shift operations, guide the valet team, and ensure an exceptional guest experience from arrival to departure.

As a hands-on leader, you will coordinate busy hotel operations, train staff, manage guest questions, and ensure safe vehicle handling and accurate ticketing. This role requires flexibility for nights, weekends, and events.