Valet Manager

Omni Hotels & resorts; Hot Springs (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

The Omni Homestead Resort & Spa in Virginia is seeking a Valet Manager to lead the transportation team and oversee shuttle operations and valet parking, ensuring a seamless guest experience. You will plan daily operations, supervise staff, maintain safety standards, and coordinate with departments to meet service goals while upholding Omni's service standards.

Ideal candidates have prior management experience in hospitality, strong English communication, and a proven ability to lead in a

Qualifications

• Previous management experience required, preferably in a valet parking setting.
• Minimum 2 years of supervisory experience.
• Hospitality experience preferred.
• Excellent customer service skills with an outgoing, enthusiastic personality.
• Demonstrate exceptional oral and written communication skills in English.

Responsibilities

• Gather all the details needed for the day and plan for efficiency for the day.
• Proactively manage the Resort Shuttle fleet on a day-to-day basis for all calls and shuttle runs to off property events.
• Ensure scheduling meets the needs of business levels.
• Responsible for the safe and timely transporting guests and associates.
• Responsible for overseeing picking up and dropping off guests and associates from airports as needed.
• Ensure that guest vehicles are parked and retrieved in a safe and efficient manner.
• Ensure that all company vehicles are cleaned and maintained.
• Answer phones and communicate with guests and associates.
• Ensure staff are current on all CDL requirements.
• Demonstration and ownership in all tasks needed to carry out Omni Hotels and The Homestead Service Standards, constantly embracing ways to create guests for life.
• Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.
• Interview, select, train, supervise and counsel transportation staff to ensure the efficient operation of the department.
• Organizes and conducts pre-shift and department meetings, communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.
• Supervise, Empower, Lead, Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement.
• Ensure thorough communication and understanding with guests and other departments.
• Establish and accomplish departmental goals.
• Assist in managing all financial aspects of the Transportation Department, including labor and expenses.
• Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinate all responsibilities for associates.
• Participate in the preparation of the Transportation operational budgets.
• Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.
• Assists guests with accident reporting and general liability claims for Transportation accidents
• Maintain consistent Associate recognition and incentive programs.
• Compliance with all Omni mandated training programs for Associates.
• Perform any and all other duties assigned and/or required by management

Skills

Management experience

Supervisory experience

Hospitality experience

Customer service skills

English communication

Tools

Opera PMS

Microsoft Excel

Microsoft Word

Windows OS

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia.

We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The Valet Manager’s primary responsibility is to maintain the resort vehicle fleet and manage the guest experience related to on property shuttle service and valet parking. This individual will proactively embrace and comply with the company culture through processes, training and supervision.

Responsibilities:

• Gather all the details needed for the day and plan for efficiency for the day
• Proactively manage the Resort Shuttle fleet on a day-to-day basis for all calls and shuttle runs to off property events.
• Ensure scheduling meets the needs of business levels
• Responsible for the safe and timely transporting guests and associates
• Responsible for overseeing picking up and dropping off guests and associates from airports as needed
• Ensure that guest vehicles are parked and retrieved in a safe and efficient manner
• Ensure that all company vehicles are cleaned and maintained
• Answer phones and communicate with guests and associates.
• Ensure staff are current on all CDL requirements
• Demonstration and ownership in all tasks needed to carry out Omni Hotels and The Homestead Service Standards, constantly embracing ways to create guests for life.
• Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.
• Interview, select, train, supervise and counsel transportation staff to ensure the efficient operation of the department.
• Organizes and conducts pre-shift and department meetings, communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.
• Supervise, Empower, Lead, Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement.
• Ensure thorough communication and understanding with guests and other departments.
• Establish and accomplish departmental goals.
• Assist in managing all financial aspects of the Transportation Department, including labor and expenses.
• Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinate all responsibilities for associates.
• Participate in the preparation of the Transportation operational budgets.
• Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.
• Assists guests with accident reporting and general liability claims for Transportation accidents
• Maintain consistent Associate recognition and incentive programs.
• Compliance with all Omni mandated training programs for Associates.
• Perform any and all other duties assigned and/or required by management

Qualifications:

• Previous management experience required, preferably in a valet parking setting.
• Minimum 2 years of supervisory experience.
• Hospitality experience preferred.
• Possess excellent customer service skills, outgoing and enthusiastic personality.
• Demonstrate exceptional oral and written communication skills in English.
• Intermediate knowledge of: Internet, Microsoft Word and Excel; Opera; Windows Operating System.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to deal with problems involving a few concrete variables in standardized situations
• Demonstrate attention to detail, organization, and ability to work in a fast-paced environment.
• Display critical/creative thinking skills and good judgment at all times.
• Possess knowledge of local area and surrounding attractions
• Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
• Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction as it relates to Medallia department metrics.
• Must be able to drive automatic and manual transmission.
• Must have and maintain a safe driving record as defined by Omni's policy.
• Must be willing to take and passa drug screen. and MVR background check.
• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
• EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.