Valet Lead — Guest Services & Baggage

Gila River Resort & Casinos; Chandler (AZ); On-site; USD 18,000 - 21,000; Full time

Job summary

Gila River Resort & Casinos in Chandler, AZ is seeking a courteous valet/bellman to assist guests with luggage, shuttle transportation, and room delivery, while upholding the GILA WAY.

You will greet guests, help with special needs, maintain a tidy valet desk, and support security awareness; a High School diploma and a valid AZ driver's license are required, with at least one year in a resort setting preferred.

Qualifications

• High School Diploma or GED or better.
• One (1) year of valet/bellman related experience in a hotel and/or resort setting preferred.
• Must possess a valid AZ driver’s license and clean driving record for the past five (5) years.
• GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest.
• Must possess strong attention to detail, excellent guest service skills, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees procedures for transfers/delivery of luggage, trunks, and packages to and from rooms, loading areas and vehicles by hand or using baggage carts.
• Receives and marks baggage by completing and attaching claim checks.
• Greets incoming guests and escorts them to their rooms.
• Assists physically challenged travelers and other guests with special needs.
• May act as part of the security team by keeping aware of surrounding areas and reporting questionable activities.
• Delivers messages and room service orders and runs errands for guests.
• Explains the operation of room features such as locks, ventilation systems, and televisions.
• Maintains the orderliness and cleanliness of the valet desk and storage area.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other duties as assigned.

Skills

Guest service

Interpersonal skills

Attention to detail

Organizational skills

Telephone etiquette

Communication skills

Time management

Education

High School diploma or GED

Arizona driver's license

Valet/bellman experience

Job description

Gila River Resort & Casinos in Chandler, AZ is seeking a courteous valet/bellman to assist guests with luggage, shuttle transportation, and room delivery, while upholding the GILA WAY.

You will greet guests, help with special needs, maintain a tidy valet desk, and support security awareness; a High School diploma and a valid AZ driver's license are required, with at least one year in a resort setting preferred.