Valet Lead (Full-Time)

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical & dental

Meals & parking

Life insurance & disability

FSA options

Gaming licenses

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA seeks an experienced Valet Parking Attendant lead to greet guests, park and retrieve vehicles, and ensure safety and efficiency. You will supervise a team, coach staff, and uphold departmental standards while delivering exceptional guest service.

Requirements include a valid driver's license with a clean record, 1 year of supervisor experience, and MS Office proficiency.

Qualifications

• Must be able to obtain a Class III B gaming license.
• Valid Driver's License with clean driving record (MVR) required.
• 1 year supervisor/lead experience preferred.
• 2 years driving experience with the ability to drive manual and automatic transmissions.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.

Responsibilities

• Greet guests warmly, maintain a professional image, and engage with a positive demeanor.
• Assist elderly and disabled guests as needed.
• Ensure guest issues are handled promptly and resolved to achieve satisfaction.
• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
• Park and retrieve guests’ vehicles promptly, ensuring safety and care.
• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
• Assign job tasks to Valet Parking Attendants and monitor performance to ensure productivity.
• Maintain and enforce departmental procedures to ensure safe and efficient operations.

Skills

Customer service

Supervisory experience

Driving

MS Office

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Job description

• Competitive salary of $19.27/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

What's In It For You

• Competitive salary of $19.27/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

What You'll Do

• Exemplify and promote Muckleshoot Casino Resort (MCR)'s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.
• Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.
• Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.
• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
• Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.
• Operate all types of passenger vehicles with standard and automatic transmission
• Park and retrieve guests’ vehicles promptly, ensuring safety and care.
• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
• Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.
• Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.
• Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.
• Promote a positive and safe work environment by reporting hazards and accidents immediately to management.
• Encourage high performance standards and foster a positive work culture.
• Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.
• Assist with scheduling and make necessary alterations to meet operational needs.
• Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.
• Ensure departmental supplies are maintained at appropriate levels.
• Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.
• Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.
• Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.
• Perform additional tasks as assigned by management.

What You'll Bring

• Ability to obtain a Class III B gaming license.
• Valid Driver's License and clean driving record (MVR) required.
• 1 year supervisor/lead experience preferred.
• 2 years’ driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.