Bell / Valet Attendant

Hotel Leveque; Wisconsin; Presencial; USD 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Insurance benefits

PTO accrual from Day 1

Resumo da oferta

The Abbey Resort in Lake Geneva, WI is seeking a Guest Service Attendant to welcome guests, assist with luggage, valet parking, and shuttle runs. You will be the first impression, delivering warm hospitality and guiding guests to their rooms with luggage.

Responsibilities include driving shuttle vans on assigned routes, coordinating with front desk, and providing concierge-style service while maintaining the resort's standards. Prior guest service experience is preferred; driver license required.

Qualificações

• Must have current Driver License in good standing.
• Must be at least 18 years of age.
• Meet governmental requirements for operation of motor vehicles for the transportation of passengers.
• Ability to transport, handle and/or lift a minimum of 50 lbs.
• Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel.
• At least one year in a customer service role with high guest interaction
• Hospitality industry experience preferred.
• Ability to effectively communicate in the English language.
• Do not have any recent/outstanding legal issues relating to DUI/OWI or theft.

Responsabilidades

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel.
• Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section.
• Guide guests who will be self-parking.
• Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
• Escort and orient the guest to the front desk for check-in.
• Escort the guests and their luggage to their room and explain amenities and fun facts about the hotel.

Conhecimentos

Customer service

English language

Communication skills

Guest interaction

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Compensation: Starting at $12.00 per hour

JOB SUMMARY

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION

Guest Service Attendants are responsible for the transportation of guests and assisting with guest needs, especially luggage and valet. Being the first impression, Guest Service Attendants set the mood and tone for guest stays and will often answer questions or perform tasks as directed by the front desk staff. GSA’s also assist in the transportation of our Exchange Visitors.

QUALIFICATIONS

EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Must have current Driver License in good standing.
• Must be at least 18 years of age.
• Meet governmental requirements for operation of motor vehicles for the transportation of passengers.
• Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms).
• Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel.
• High school diploma or equivalent experience/training.
• At least one year in a customer service role with high guest interaction
• Hospitality industry experience preferred.
• Ability to effectively communicate in the English language.
• Do not have any recent/outstanding legal issues relating to DUI/OWI or theft.

ESSENTIAL FUNCTIONS

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section.
• Guide guests who will be self-parking
• Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• "Be the difference" with all guest and employees to make memorable experiences during their time here.
• Room deliveries and handling luggage for clients.
• Maintaining vehicles' fuel levels and cleanliness.
• Reporting any accidents and tickets received to your manager and Human Resources immediately.
• Logging in all driving times and destinations.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions, offer assistance and give out accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc.
• Handle all guest requests and questions in an efficient manner.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Transport the Exchange Visitors to-and-from campus, Walmart, Laundry, etc. according to the shuttle schedule.
• Assist with mail runs, to-and-from the post office.

MARGINAL FUNCTIONS

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours

ENVIRONMENT

Exposed to all four seasons’ (outdoor weather), will spend some time indoors with controlled temperature, hard indoor and pavement surfaces, outdoor lighting and indoor artificial lighting.

Insurance Benefits & PTO Accrual from Day 1!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.