Guest Services Valet & Shuttle Driver – Lake Geneva Resort

Hotel Leveque; Wisconsin; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Insurance benefits

PTO accrual from Day 1

Job summary

The Abbey Resort in Lake Geneva, WI is seeking a Guest Service Attendant to welcome guests, assist with luggage, valet parking, and shuttle runs. You will be the first impression, delivering warm hospitality and guiding guests to their rooms with luggage.

Responsibilities include driving shuttle vans on assigned routes, coordinating with front desk, and providing concierge-style service while maintaining the resort's standards. Prior guest service experience is preferred; driver license required.

Qualifications

• Must have current Driver License in good standing.
• Must be at least 18 years of age.
• Meet governmental requirements for operation of motor vehicles for the transportation of passengers.
• Ability to transport, handle and/or lift a minimum of 50 lbs.
• Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel.
• At least one year in a customer service role with high guest interaction
• Hospitality industry experience preferred.
• Ability to effectively communicate in the English language.
• Do not have any recent/outstanding legal issues relating to DUI/OWI or theft.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel.
• Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section.
• Guide guests who will be self-parking.
• Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
• Escort and orient the guest to the front desk for check-in.
• Escort the guests and their luggage to their room and explain amenities and fun facts about the hotel.

Skills

Customer service

English language

Communication skills

Guest interaction

Education

High school diploma or equivalent

Job description

The Abbey Resort in Lake Geneva, WI is seeking a Guest Service Attendant to welcome guests, assist with luggage, valet parking, and shuttle runs. You will be the first impression, delivering warm hospitality and guiding guests to their rooms with luggage.

Responsibilities include driving shuttle vans on assigned routes, coordinating with front desk, and providing concierge-style service while maintaining the resort's standards. Prior guest service experience is preferred; driver license required.