Resort Activities Supervisor: Guest Experience & Events

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, WI seeks an Assistant Activities Manager to support daily recreation operations, supervise activities staff, and ensure successful children’s programs, events, and group activities. You will be part of an all-service resort on Geneva Lake, focused on memorable guest experiences and outstanding service.

You will oversee multiple recreation areas, enforce safety standards, and collaborate with departments to plan weekly schedules and seasonal calendars,

Qualifications

• High school diploma or equivalent; two years of college preferred.
• At least one year of supervisory experience in recreation/hospitality.
• Strong leadership and communication skills; ability to train staff.
• First Aid & CPR certification preferred.

Responsibilities

• Oversee day-to-day operations of recreation areas (pools, theater, arcade, etc.).
• Ensure facilities are clean, safe, and functional; enforce pool rules and safety policies.
• Supervise Activities Attendants and staff; assist with staffing schedules.
• Help implement children’s programs, adult activities, events, and group programming.
• Provide exceptional guest service and resolve guest concerns promptly.

Skills

Leadership

Guest service mindset

Communication skills

Customer responsiveness

Basic computer skills

Education

High school / GED

Two years college preferred

One year supervisory experience

First Aid & CPR certification preferred

English literacy (read/write/speak)

Job description

The Abbey Resort in Fontana-on-Geneva Lake, WI seeks an Assistant Activities Manager to support daily recreation operations, supervise activities staff, and ensure successful children’s programs, events, and group activities. You will be part of an all-service resort on Geneva Lake, focused on memorable guest experiences and outstanding service.

You will oversee multiple recreation areas, enforce safety standards, and collaborate with departments to plan weekly schedules and seasonal calendars,