Banquet Setup & Guest Experience Specialist

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 17,000 - 28,000; Full time

Job summary

Hard Rock Casino Northern Indiana in Gary, IN is seeking banquet staff to maintain clean, organized banquet rooms and assist during events. You will set up rooms per banquet orders, assist servers, transport tables and equipment, and ensure AV equipment is ready and functional throughout the event.

Requirements include one or more years in banquet roles at a high-volume venue and a High School diploma or GED.

Qualifications

• One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills.
• High School diploma or GED.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Meet and greet guests in a friendly and warm manner.
• Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms.
• Assemble and arrange conference equipment in meeting rooms per event requirements.
• Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues.
• Communicate any areas of need, problems, and concerns from guest to supervisor.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Skills

Guest relations

Communication skills

Event setup

Team mentoring

Customer service

Education

High School diploma or GED

Tools

A/V equipment

Job description

Hard Rock Casino Northern Indiana in Gary, IN is seeking banquet staff to maintain clean, organized banquet rooms and assist during events. You will set up rooms per banquet orders, assist servers, transport tables and equipment, and ensure AV equipment is ready and functional throughout the event.

Requirements include one or more years in banquet roles at a high-volume venue and a High School diploma or GED.