Valet Team Lead — Guest Experience & Operations

Stratton Amenities; Dallas (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Stratton Amenities is seeking a Lead Valet in Dallas, TX to oversee daily valet operations. This on-site role requires actively parking vehicles, directing a valet team, and maintaining guest experience standards.

You will manage flow, handle guest concerns, and train staff while wearing multiple hats in a fast-paced hospitality setting. Part-time hours include evenings and weekends in a high-end environment, with opportunities for growth.

Qualifications

• Minimum 3 years of valet experience required.
• Prior leadership or supervisory experience preferred.
• Strong operational awareness and ability to manage high-volume service.
• Excellent communication and team leadership skills.
• Valid driver’s license with a clean driving record.
• Ability to stand, walk, and work outdoors for extended periods.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate when necessary.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Skills

Valet experience

Leadership

Operational awareness

Communication

Driver's license

Outdoor work

Job description

Stratton Amenities is seeking a Lead Valet in Dallas, TX to oversee daily valet operations. This on-site role requires actively parking vehicles, directing a valet team, and maintaining guest experience standards.

You will manage flow, handle guest concerns, and train staff while wearing multiple hats in a fast-paced hospitality setting. Part-time hours include evenings and weekends in a high-end environment, with opportunities for growth.