Valet Captain — Guest Service Leader (Tips Included)

Towne Park LLC; Indianapolis (IN); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC in Indianapolis is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, working with coworkers to meet or exceed service standards. Under the Account Manager, you coordinate and provide guidance when on-site and may handle urgent issues with expediency.

The role emphasizes welcoming guests, opening doors, bell services, routing directions, and assisting with luggage, reservations, and hotel information.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old with background, MVR and drug screen.
• Six months related experience or equivalent.

Responsibilities

• Maintains a pleasant, responsive demeanor and greets guests within 30 seconds.
• Opens doors, assists with parking, and handles bell services.
• Provides directions, taxis, reservations, and guest inquiries.
• Leads teamwork, schedules, and reports to the Account Manager.
• Manages cash drops and reports shift details with accuracy.

Skills

Customer service

Communication

English proficiency

Safety awareness

Basic math

Education

High school diploma or GED

Tools

Wheelchair Safety Training

Job description

Towne Park LLC in Indianapolis is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, working with coworkers to meet or exceed service standards. Under the Account Manager, you coordinate and provide guidance when on-site and may handle urgent issues with expediency.

The role emphasizes welcoming guests, opening doors, bell services, routing directions, and assisting with luggage, reservations, and hotel information.