Valet & Bellman: Luxury Guest Service

Gun Lake Tribe; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

Gun Lake Casino Resort in Wayland, MI seeks a Part-Time Valet Attendant/Bellman to provide exceptional guest service by parking vehicles and assisting with luggage, adhering to the resort's service standards.

You will greet guests, manage tickets and keys, coordinate with valet drivers, and help guests navigate the property while maintaining safety and professionalism.

This role requires availability for outdoor work, a valid Michigan driver's license, and a customer-focused attitude.

Qualifications

• Must be 18+ years of age.
• High school diploma or GED required.
• Experience as hotel Bellman and/or Valet Parking Attendant preferred.
• Must have a valid Michigan driver's license and a clean driving record; Chauffeurs license within 90 days of employment.
• Must hold/maintain Alcohol Awareness (TIPS) certification or training will be provided.

Responsibilities

• Record any existing damage on the guest's vehicle before accepting and parking it.
• Park guest vehicles properly and accurately in designated spaces.
• Lock guest vehicles and securely store the keys.
• Greet guests warmly and assist with luggage; provide directions as needed.
• Issue and manage valet tickets; coordinate with drivers for efficient retrieval.
• Maintain organized records of vehicle keys and ticket numbers.
• Answer guest inquiries regarding valet services and hotel amenities.
• Monitor valet desk during peak hours to ensure smooth workflow.
• Transport guest luggage to and from rooms; assist with luggage storage as needed.
• Promote and adhere to the resort's Unsurpassed Service Standards.

Skills

Customer service

Guest interaction

Team communication

Luggage handling

Education

High School Diploma or GED

Job description

Gun Lake Casino Resort in Wayland, MI seeks a Part-Time Valet Attendant/Bellman to provide exceptional guest service by parking vehicles and assisting with luggage, adhering to the resort's service standards.

You will greet guests, manage tickets and keys, coordinate with valet drivers, and help guests navigate the property while maintaining safety and professionalism.

This role requires availability for outdoor work, a valid Michigan driver's license, and a customer-focused attitude.