Vacation Rental Onboarding and Ops Coordinator

Globaltize; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Globaltize is seeking a highly organized Property Onboarding Coordinator to support onboarding, setup, ongoing management, and offboarding of vacation rental properties. You will act as a central point of coordination among homeowners, internal operations teams, property staff, vendors, and booking channels, ensuring accurate information and smooth launches.

The role requires strong communication, attention to detail, and the ability to juggle multiple properties and deadlines.

Qualifications

• 1+ year of experience in operations, hospitality, property management, customer success, onboarding, account coordination, or related field.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple properties, projects, and deadlines simultaneously.
• Strong problem-solving skills and ability to proactively identify issues.
• Comfortable communicating with homeowners, vendors, internal teams, and external partners.
• Tech-savvy and comfortable learning new software and online platforms.
• Proficiency with Microsoft Office, Excel, Google Workspace, or similar tools.
• Ability to work independently and stay organized in a remote environment.
• Willingness to support occasional weekend or holiday needs when required.

Responsibilities

• Coordinate the property onboarding and offboarding process from signed agreement through launch or deactivation.
• Collect and organize required property and owner information, contracts, permits, inspections, photography, cleaning, setup details, listing content, and pricing.
• Maintain accurate property information across booking channels and internal systems, including amenities, photos, policies, fees, and operational details.
• Coordinate listing updates and ensure property changes are accurately reflected across relevant platforms.
• Communicate with homeowners to collect required information, documentation, approvals, and updates.
• Coordinate with internal teams including Operations, Housekeeping, Maintenance, Inspections, Photography, Revenue Management, and Accounting.
• Communicate with booking channel partners and help resolve listing or channel-related issues.
• Track property status, deadlines, missing information, and outstanding requirements to ensure properties launch on time.
• Maintain organized property and owner records, including contracts, addendums, communications, approvals, and other documentation.
• Manage multiple properties and projects simultaneously while maintaining accuracy and attention to detail.
• Identify potential bottlenecks or operational issues and proactively communicate solutions.
• Maintain checklists, procedures, templates, and tracking tools to improve onboarding processes.
• Provide accurate status updates and reporting on property onboarding progress.
• Assist with minor property or operational issues by troubleshooting when possible and escalating appropriately when needed.
• Perform other related duties as assigned.

Skills

Communication

Organization

Time management

Problem-solving

Remote work

Tech-savvy

Tools

Microsoft Office

Excel

Google Workspace

SharePoint

Property management software

Job description

Globaltize is seeking a highly organized Property Onboarding Coordinator to support onboarding, setup, ongoing management, and offboarding of vacation rental properties. You will act as a central point of coordination among homeowners, internal operations teams, property staff, vendors, and booking channels, ensuring accurate information and smooth launches.

The role requires strong communication, attention to detail, and the ability to juggle multiple properties and deadlines.