Vacation Ownership Concierge (Hybrid Remote) + Commission

Breckenridge Grand Vacations; Breckenridge (CO); Hybrid; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition Reimbursement

Job summary

Breckenridge Grand Vacations is hiring an Owner Support Specialist in Colorado. Hybrid remote work is available. The role focuses on guiding owners through reservations, bonus time, and exchanges while promoting add-ons and maintaining excellent service standards.

Responsibilities include processing reservations, coordinating Interval International exchanges, and keeping owner records up to date. A high-service mindset and strong communication are essential for success in thisTop Workplace

Qualifications

• HS diploma/GED + 1-3 months customer service experience.
• Proficient in MS Office (Outlook, Word, Excel).
• Professional English communication (verbal/written).
• Basic math skills required.
• Ability to work at a computer with lift/drag tasks as needed.

Responsibilities

• Serve as primary advisor for vacation ownership benefits via phone/email.
• Process all reservation types (owner stays, bonus time, rentals, tours).
• Facilitate Interval International exchanges and Club Member services.
• Promote referral programs and ancillary travel products.
• Maintain accurate owner records and documentation.
• Achieve monthly conversion and availability targets.
• Uphold BGV’s hospitality standards and service excellence.

Skills

Customer service

MS Office

English communication

Basic math skills

Bilingual communication

Education

HS diploma or GED

Relevant certification

Tools

CRM software

Reservation systems

Job description

Breckenridge Grand Vacations is hiring an Owner Support Specialist in Colorado. Hybrid remote work is available. The role focuses on guiding owners through reservations, bonus time, and exchanges while promoting add-ons and maintaining excellent service standards.

Responsibilities include processing reservations, coordinating Interval International exchanges, and keeping owner records up to date. A high-service mindset and strong communication are essential for success in thisTop Workplace