UX/UI Designer III (Contractor)

Kelly Telecom; Philadelphia (Philadelphia County); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance?

401(k) plan

Job summary

Gtatelecom is seeking a UX Content Designer to create in-app copy and help content across customer journeys, features, and settings, translating complex concepts into clear guidance for a consumer-friendly connected-home experience.

You will collaborate with designers and product managers to shape end-to-end experiences, align messaging across channels, and iterate content based on user research and performance data.

Qualifications

• Experience in UX writing, content design, or digital product content.
• Excellent writing and editing skills, with a strong focus on clarity and simplicity.
• Ability to consider user needs, journeys, flows, and interactions—not just individual words.
• Experience collaborating with UX designers, product managers, or cross-functional product teams.
• Ability to manage multiple workstreams and adapt in a fast-moving environment.

Responsibilities

• Write and refine in-app content across customer journeys, features, and settings.
• Turn technical concepts into clear, conversational, and actionable language.
• Partner with designers and product managers to shape end-to-end experiences
• Identify opportunities to improve usability, consistency, and customer engagement.
• Align app content with messaging across other customer channels.
• Iterate on content using feedback, research, and performance insights.

Skills

UX writing

Clear writing

User journeys

Cross-functional collaboration

Multitask in fast-moving environment

Job description

Make connected-home technology easier to understand and use as a UX Content Designer for a customer-facing digital product. You’ll shape the words customers see across app features, settings, and support journeys, helping them manage their connected devices with greater clarity and confidence.

If you enjoy solving user experience challenges through clear, thoughtful language, this role gives you a chance to influence the full experience, not just polish individual lines of copy. You’ll work closely with designers and product managers, turn technical concepts into helpful guidance, and refine content as you learn what works best for customers.

Required Skills & Experience

• Experience in UX writing, content design, or digital product content
• Excellent writing and editing skills, with a strong focus on clarity and simplicity
• Ability to consider user needs, journeys, flows, and interactions—not just individual words
• Experience collaborating with UX designers, product managers, or cross-functional product teams
• Ability to manage multiple workstreams and adapt in a fast-moving environment

Desired Skills & Experience

• Experience writing for mobile apps or customer-facing digital products
• Familiarity with smart-home technology, connectivity, or connected devices
• Experience using customer research, feedback, or performance insights to improve content
• Ability to maintain a consistent voice across products and communication channels
• Experience simplifying technical concepts for a broad audience

What You Will Be Doing

• Write and refine in-app content across customer journeys, features, and settings
• Turn technical concepts into clear, conversational, and actionable language
• Partner with designers and product managers to shape end-to-end experiences
• Identify opportunities to improve usability, consistency, and customer engagement
• Align app content with messaging across other customer channels
• Iterate on content using feedback, research, and performance insights