UX Content Designer: Clear In-App Language for Smart Home

MissionStaff, LLC.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 96,000; Full time

Job summary

MissionStaff, LLC. is seeking a UX Content Designer for a long-term contract in Philadelphia. You will craft in-app content and customer journeys, translating complex technical information into clear, user-friendly language.

You’ll collaborate with UX designers, product managers, engineers, and legal partners to shape end-to-end experiences. The role focuses on plain-language content within a product UX environment, requiring collaboration across multiple workstreams and onsite presence for at

Qualifications

• Demonstrated experience in UX writing, content design, or digital product content within a UX and product environment.
• Strong writing and editing skills, with the ability to communicate complex concepts in plain, concise, customer-friendly language.
• A portfolio featuring high-quality UX content examples that demonstrate plain-language writing, the ability to simplify complex concepts, and thoughtful content design decisions. A portfolio must be included with candidate submittals.
• Experience collaborating directly with UX designers and product managers to develop and refine digital product experiences.
• Ability to think beyond individual words and evaluate how content works within user journeys, screens, flows, and interactions.
• Experience exploring alternatives, iterating on content, and collaborating with design partners throughout the product development process.
• Experience working with cross-functional stakeholders, including legal and other partners who influence product content and customer-facing experiences.
• Ability to understand technical functionality and translate it into meaningful information that helps customers make sense of what a product is doing.
• Strong organizational skills and the ability to context-switch across multiple concurrent workstreams.
• Comfort working in a fast-paced product environment where priorities, feedback, and solutions may evolve.
• Experience using Figma to collaborate within UX design workflows.
• Ability to work onsite at least four days per week.

Responsibilities

• Write, edit, and refine in-app content across customer journeys, features, settings, and digital product experiences.
• Translate complex technical functionality into clear, conversational, and actionable language that helps customers understand what a product does and how to use it.
• Partner with UX designers and product managers to shape end-to-end experiences, considering content, user flows, interactions, and information architecture.
• Explore and iterate on content and design solutions throughout the product development process, helping determine how information should be structured and presented.
• Evaluate existing experiences to identify opportunities to simplify messaging, improve usability, reduce cognitive load, and make complex information easier to understand.
• Collaborate with engineering, legal, and cross-functional partners to ensure content is accurate, consistent, and appropriate for the customer experience.
• Maintain consistency across in-app messaging and related digital channels.
• Request and evaluate research findings, customer feedback, and product performance insights to inform content recommendations and improvements.
• Manage multiple related workstreams in a fast-moving product environment, adapting to evolving priorities and collaborating closely with project partners.
• Provide content guidance throughout design and development, incorporating feedback and refining solutions as needed.

Skills

UX writing

Content design

Plain-language writing

Portfolio required

Cross-functional collaboration

Tools

Figma

AI tools

Job description

MissionStaff, LLC. is seeking a UX Content Designer for a long-term contract in Philadelphia. You will craft in-app content and customer journeys, translating complex technical information into clear, user-friendly language.

You’ll collaborate with UX designers, product managers, engineers, and legal partners to shape end-to-end experiences. The role focuses on plain-language content within a product UX environment, requiring collaboration across multiple workstreams and onsite presence for at