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UX Researcher, Security & Compliance

GitLab

United States

Remote

USD 95,000 - 204,000

Full time

30+ days ago

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Job summary

An established industry player seeks a Senior UX Researcher to shape product features in a remote-first environment. In this role, you'll leverage your expertise in mixed-methods research to understand user needs and validate solutions, directly influencing decisions that impact millions. Collaborating with a global team of designers and engineers, you'll balance stakeholder needs with ambitious research goals, all while enjoying the flexibility of an async culture that prioritizes impactful outcomes. Join a mission-driven company where your insights will drive innovation and enhance user experiences across the globe.

Qualifications

  • Deep experience in running mixed-methods research.
  • Strong stakeholder management and collaboration skills.

Responsibilities

  • Become an expert on users in your area and their workflows.
  • Conduct all stages of UX research and advocate for best practices.

Skills

Mixed-methods research
Stakeholder management
User experience research
Agile methodologies
Developer tooling knowledge

Job description

Senior UX Researcher, Security & Compliance

Remote, EMEA; Remote, North America

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

As a Senior UX Researcher for Security and Compliance at GitLab, you’ll shape key product features by understanding user needs and validating solutions. This is a mature product area where research is highly valued, so you can focus on impactful work from day one.

In our all-remote environment, you'll work closely with a global UX research team and collaborate with Product Designers, PMs, and Engineering leaders. Your insights will directly influence decisions that affect millions of users.

You'll have the autonomy to balance stakeholder needs with ambitious research goals. From validating user needs to testing solutions and contributing to broader research efforts, this role gives you both impact and flexibility—supported by our async culture that prioritizes outcomes over hours.

Responsibilities:

  • Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc.
  • Collaborate with Designers, Product Managers, and Engineers on research projects.
  • Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing, and reporting.
  • Use a variety of qualitative and quantitative research methods to apply to research questions.
  • Be an advocate for research with your stakeholders, guiding them on best practices and enabling them to conduct their own research where required.

What you’ll bring:

  • Deep experience running mixed-methods research.
  • Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short-term work with long-term, strategic projects.
  • Experience working in a highly iterative, fast-paced environment. Have the ability to pivot with sudden changes in direction.
  • Must have experience working on a developer tooling product, or partnering directly with developers.
  • Experience with workflows and tooling used by engineering, design, and product teams.

About the team:

The UXR team currently has 10 team members, spread across the globe. You’ll be part of the overall UX team, made up of UXR, Technical Writing, and Product Design. The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range:

$95,200 - $204,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law.

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