User Experience Researcher

Ascendion; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Join a leading digital engineering solutions company as a Usability Researcher. This remote role focuses on enhancing UX research operations, managing participant recruitment, and optimizing processes to support a world-class research team. Ideal candidates will have strong communication and problem-solving skills, with a passion for driving operational efficiency. You'll collaborate with cross-functional teams to implement strategic programs, ensuring the research team operates at optimum efficiency. If you're resourceful, detail-oriented, and thrive in a fast-paced environment, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Qualifications

• 5-7 years of experience in UX Research and participant recruiting.
• Experience with budget management and documenting operating procedures.

Responsibilities

• Manage centralized systems for participant recruitment and liaise with external companies.
• Document standard operating procedures and manage data security compliance.
• Drive participant management process improvements.

Skills

Communication

Problem-Solving

Resourcefulness

Tools

MS Office

SharePoint

MyOrder

Microsoft ADO

Job description

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This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $110,000.00/yr

Direct message the job poster from Ascendion

Talent Specialist @Ascendion | Engineering to elevate your Life

About Ascendion :

Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and handsome experience

Experience a community of change makers!

Join a culture of high performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone the their best at Ascendion.

About the Role:

Position: Usability Researcher

Location: Remote

Summary:

The purpose of this team is UX Research team for Windows and Devices org. This person will help with operations side of the business for research. Put in place processes for participant recruitment and manage centralized systems. create standard operation procedures for the research operation part of the business.

Top 3 Hard Skills Required + Years of Experience (5-7years of experience)

• Minimum 5 years Familiarity working within the UX Research field and participant recruiting methods.
• Minimum 5 years experience work with budget management (PO/SOW etc.)
• Minimum 5 years experience with Experience Documenting operating procedures.

Job Description:

• Helps to build and scale global research programs to strengthen the impact of our world-class UX Research team. They do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work.
• This role will manage and build operational processes and programs within the research team. This will require working closely with Research Managers. The ideal candidate enables the UX Research team's best work by leading strategic planning of programs, navigating ambiguous situations, managing short-term projects, connecting resources to research needs, and removing barriers to doing great work.
• An expert in driving rhythm of business to improve the research team’s processes to increase and ensure efficiency, communication, and performance across the team, including managing a calendar of activities and planning milestones, helping the team schedule learning trainings, as well as establishing and driving processes for team-internal communication and stakeholders communication (e.g., email templates, newsletter, team SharePoint site).
• The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.

Key Responsibilities:

• Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies (Knowledge of MyOrder purchase order request tool is a plus).
• Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.
• Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information (data handling/privacy/GDPR). Conduct privacy reviews.
• Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights. (Knowledge of SharePoint is a plus).
• Manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources. (Microsoft ADO is preferred and a plus)
• Help the Research Managers with budgets and resources.
• Help Research Team to leverage data informed insights to drive operations improvements such as efficiency and accuracy.
• Create, scale, and execute strategic programs to ensure the team is working at optimum efficiency.
• Drive participant management process improvements and identify opportunities for optimizing workflows.

Role Requirements:

• Experience working in an operations role.
• Communication skills for interacting with and using data to drive change with cross-functional stakeholders.
• Collaborate with Research Team and cross-functional partners to create, maintain and refine participant recruiting processes, programs, and partner vendors.
• Experience building relationships with peers and stakeholders.
• Manage and prioritize multiple Participant Management Infrastructure projects and programs.
• Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders.
• Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility; embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
• Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills.
• Experience using MS Office tools (Excel, PowerPoint, Word, Visio, or other process mapping software).

Salary Range: $90,000 to 110,000 Annually Factors that may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [0910 days/hours of paid time off]

Want change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity the table. Let’s talk!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Research

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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