UX Research & Strategy Manager (Healthcare/Academic)

Hard Problems; Texas; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

PPO medical plan from day one

Paid time off from day one

Retirement programs (TRS)

Parental leave

Wellness programs

Tuition reimbursement

PSLF eligibility

Job summary

UT Southwestern Medical Center in Dallas, TX, is seeking a Manager of UX/UI Research and Strategy to lead user experience research within the Digital team. This on-site role oversees the UX/UI team and partners with stakeholders to deliver accessible, user-centered digital experiences.

You will manage strategy, plan qualitative and quantitative research, develop personas and journey maps, and ensure research findings drive design and development across complex projects.

Qualifications

• Bachelor's degree in Human-Computer Interaction, Information Architecture, Psychology, Human Factors, Design or related field.
• 5 years of experience managing UX/UI research and design teams.
• Experience leading UX initiatives and mentoring multidisciplinary teams.
• Familiarity with Agile, Scrum, Kanban or similar methodologies (preferred).

Responsibilities

• Lead UX research and strategy for complex digital projects, setting methods, strategies, usability approaches, and deliverables.
• Manage, mentor, and develop the UX/UI team, providing strategic direction and professional development.
• Plan and conduct qualitative and quantitative research activities and synthesize findings into actionable recommendations.
• Develop UX deliverables such as personas, journey maps, information architectures, prototypes and wireframes.
• Coordinate research across multiple concurrent initiatives and align with stakeholders.

Skills

UX research leadership

Team mentoring

Cross-functional collaboration

Usability testing

Information architecture

Web accessibility

Education

Bachelor's degree in related field

Job description

UT Southwestern Medical Center in Dallas, TX, is seeking a Manager of UX/UI Research and Strategy to lead user experience research within the Digital team. This on-site role oversees the UX/UI team and partners with stakeholders to deliver accessible, user-centered digital experiences.

You will manage strategy, plan qualitative and quantitative research, develop personas and journey maps, and ensure research findings drive design and development across complex projects.