Manager UX/UI Research and Strategy
UT Southwestern
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Benefits offered by this job
Job summary
UT Southwestern Medical Center in Dallas, TX seeks a Manager of UX/UI Research & Strategy to lead user research, usability, and strategy across digital channels. You will mentor the UX/UI team, partner with strategists and developers, and ensure accessible, scalable experiences aligned with institutional standards.
The role balances strategic oversight with hands‑on work, shaping UX practices, design systems, and project delivery throughout the lifecycle.
Qualifications
- Education: Bachelor's degree in a related field; additional years in UX may substitute for degree.
- Experience: 2+ years leading UX/UI research and design teams; 5+ years in UX-related roles; mentoring and managing multidisciplinary teams.
Responsibilities
- Lead UX research and strategy for complex digital projects with defined methods and deliverables.
- Manage and develop the UX/UI team, providing direction, feedback, and workload guidance.
- Plan and conduct qualitative and quantitative research; synthesize findings into actionable recommendations.
- Develop UX deliverables: personas, journeys, IA, prototypes, and site maps.
- Collaborate with strategists, developers, content professionals, and stakeholders to translate insights into user-friendly experiences.
- Oversee UX requirements, accessibility, and design system standards across projects.
Skills
Education
Job description
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
The Manager, UX/UI Researcher & Strategist, reporting to the Director, Digital Strategy and Engagement, provides leadership and oversight for user experience research and strategy within the Digital team in the Department of Communications, Marketing, and Public Affairs. The position leads user research, usability, interaction design, and UX strategy to improve digital experiences across UT Southwestern's online channels. Working within the broader digital strategy and priorities established by departmental leadership, the Manager serves as a subject matter expert and internal consultant for UX research and strategy. The role balances strategic thinking with hands‑on involvement in projects and supports usability, accessibility, engagement, technical feasibility, and institutional brand standards.
- PPO medical plan, available day one at no cost for full‑time employee‑only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
- Education Bachelor's Degree in Human-Computer Interaction (HCI), Information Architecture, Psychology, Human Factors, Design, Visual Communications, Digital Media, or a related field. May consider additional years of experience in User experience design in lieu of degree.
- Experience 2 years experience managing UX/UI Research and Design teams with five (5) years progressively responsible experience in UX research, UX strategy, user experience design, information architecture, usability, or related digital experience work, including experience leading UX initiatives and mentoring, managing, or providing direction to UX/UI professionals or multidisciplinary teams.
- Experience in higher education, health care, academic medicine, government, agency, consulting, or another complex organizational environment; experience contributing to UX research practices, usability programs, experience standards, or design systems; experience with Agile, Scrum, Kanban, or similar methodologies.
- Lead UX research and strategy for complex digital projects, establishing appropriate research methods, experience strategies, usability approaches, mockups, deliverables, schedules, and quality standards in coordination with departmental leadership and project stakeholders.
- Manage, mentor, and develop UX/UI team, including the Sr. UX/UI Strategist, providing strategic direction, coaching, feedback, workload guidance, and professional development; manage cross-functional dependencies and systems to ensure effective collaboration, alignment and delivery initiatives.
- Plan and conduct qualitative and quantitative research and usability activities, including interviews, surveys, contextual inquiry, usability testing, card sorting, tree testing, and related methods; synthesize findings, analytics, behavioral data, and stakeholder input into actionable recommendations.
- Develop and communicate UX deliverables, including research plans, personas, journeys, task flows, experience maps, site maps, information architectures, prototypes, wireframes, and strategic recommendations appropriate to project needs.
- Attend discovery sessions and research workshops to identify user needs, business objectives, content requirements, technical constraints, and opportunities, and facilitate alignment among multidisciplinary project teams.
- Partner with digital strategists, developers, project managers, content professionals, designers, and institutional stakeholders to translate research and UX strategy into user‑friendly, accessible, technically feasible, scalable, and sustainable digital experiences.
- Provide UX research and strategy oversight throughout the project lifecycle and review designs, prototypes, websites, applications, and development builds to ensure approved UX requirements, research findings, accessibility considerations, and experience standards are appropriately implemented.
- Contribute to UX research and strategy standards, methodologies, documentation, and reusable practices; support the development and consistent application of design systems, component patterns, and other approaches that promote consistency and efficiency across digital projects.
- Monitor digital analytics, user behavior, research findings, emerging UX practices, and evolving digital trends to identify opportunities for continuous improvement and innovation; evaluate tools, methodologies, accessibility practices, technologies, and industry trends to ensure UTSW's digital experiences remain current, innovative, user‑centered, and competitive; and recommend strategic improvements to leadership.
- Serve as a trusted internal consultant and UX/UI subject matter expert, advocating for user‑centered and inclusive design, communicating research and recommendations to technical and non‑technical audiences, and advising stakeholders on experience challenges.
- Coordinate UX research and strategy across concurrent initiatives, helping scope efforts, estimate resources, establish priorities, manage dependencies and timelines, and communicate risks and opportunities within the established strategic direction of the department.
- Participate in digital planning and project discussions as the UX research and strategy subject matter expert and build strong relationships across the institution through transparency, collaboration, responsiveness, and a focus on improving the digital experience.
- Perform other duties as assigned.
- Talking
- Indoors
- Office Setting
Salary Is Commensurate With Education, Skills, And Relevant Experience.
This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Texas-Dallas-5323 Harry Hines Blvd
5323 Harry Hines Blvd
Professional & Executive
154002 - Digital & Interactive
Full-time
Day Job
Regular
Standard
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