UX Research Operations Lead: Scale Insights & Systems

jobs.frontdoordefense.com - Jobboard; Foster City (CA); On-site; USD 123,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Zoox Stock Appreciation Rights

Amazon RSUs

Job summary

Zoox is seeking a UX Research Operations Program Manager based in Foster City, California, to enhance the infrastructure supporting UX Research. This role involves managing stakeholder communication, participant operations, and ensuring efficient workflows in a fast-paced environment.

The ideal candidate has over four years of experience in program management and a strong understanding of UX Research processes. You will collaborate cross-functionally to build systems that translate research insights into actionable product changes.

Qualifications

• 4+ years of experience in program management, research operations, UX operations, or similar.
• Experience with cross-functional programs encompassing research, product, and operations.
• Knowledge of UX Research workflows including data handling and insight delivery.

Responsibilities

• Build and maintain systems and workflows for scaling UX Research.
• Manage participant recruitment operations and vendor relationships.
• Ensure research data compliance and manage operational risk.

Skills

Stakeholder management

Communication skills

Organizational skills

Program management

Data governance

Education

4+ years in program management or related field

Tools

Looker

Salesforce Data Cloud

Jira

Confluence

Figma

Job description

Zoox is seeking a UX Research Operations Program Manager based in Foster City, California, to enhance the infrastructure supporting UX Research. This role involves managing stakeholder communication, participant operations, and ensuring efficient workflows in a fast-paced environment.

The ideal candidate has over four years of experience in program management and a strong understanding of UX Research processes. You will collaborate cross-functionally to build systems that translate research insights into actionable product changes.