UX Research Operations Program Manager

Zoox; Foster City (CA); On-site; USD 123,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Zoox Stock Appreciation Rights

Amazon RSUs

Job summary

Zoox is seeking a UX Research Operations Program Manager based in Foster City, California, to enhance the infrastructure supporting UX Research. This role involves managing stakeholder communication, participant operations, and ensuring efficient workflows in a fast-paced environment.

The ideal candidate has over four years of experience in program management and a strong understanding of UX Research processes. You will collaborate cross-functionally to build systems that translate research insights into actionable product changes.

Qualifications

• 4+ years of experience in program management, research operations, UX operations, or similar.
• Experience with cross-functional programs encompassing research, product, and operations.
• Knowledge of UX Research workflows including data handling and insight delivery.

Responsibilities

• Build and maintain systems and workflows for scaling UX Research.
• Manage participant recruitment operations and vendor relationships.
• Ensure research data compliance and manage operational risk.

Skills

Stakeholder management

Communication skills

Organizational skills

Program management

Data governance

Education

4+ years in program management or related field

Tools

Looker

Salesforce Data Cloud

Jira

Confluence

Figma

Job description

UX Research Operations Program Manager

Scale and operacionalize UX Research infrastructure to accelerate insights and product decisions

Location: Foster City, California, United States

Compensation: $123,000 - 168,000 USD / year

About The Role

Research Operations Program Manager

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the intersection of research, product, data, legal, operations, IT, and vendor ecosystems.

The right person will be a strong cross-functional operator who can manage complex stakeholder relationships, understand how research moves through the organization, and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment, vendor programs, research data governance, feedback pipelines, insight systems, and the mechanisms that help research drive product action.

In this role, you will...

Research Operations Infrastructure

• Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
• Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
• Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.

Cross-Functional Program Management

• Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
• Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
• Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.

Participant Recruitment, Vendor, and Panel Operations

• Own participant recruitment operations across internal and external participant pools.
• Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
• Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.

Customer Feedback and Insight Operations

• Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
• Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
• Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.

Research Data Governance and Compliance

• Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
• Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
• Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

Qualifications

• 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
• Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
• Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
• Experience building scalable processes, tools, dashboards, documentation, or operational systems.
• Strong stakeholder management, communication, and organizational skills.
• Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.

Bonus Qualifications

• Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.
• Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.
• Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.
• Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.
• Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.
• Ability to 'speak research, product, and systems' — connecting researcher needs, product decisions, and operational infrastructure.

$123,000 - $168,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

If you need an accommodation to participate in the application or interview process please reach out to [e-mail] or your assigned recruiter.

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.