UX Research Lead & Strategy Manager

Meijer; Grand Rapids (MI); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking an Associate Manager, User Experience Research to lead the UX Research practice across Meijer Technology. You will establish research strategy, grow and manage the team, and ensure customer- and team member-centered insights directly inform technology, product, and service decisions.

Join a family-centered company that values career growth and community impact. This role follows a hybrid schedule (in office Monday-Wednesday, remote Thursday-Friday) with occasional travel as

Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or related field, or equivalent experience.
• 7+ years of experience in UX Research, Experience Strategy, or Service Design.
• Prior experience leading research initiatives across multiple teams or products.
• Demonstrated expertise in both qualitative and quantitative research methods.
• Experience managing and developing team members.
• Strong facilitation, communication, and stakeholder-influencing skills.

Responsibilities

• Establish and lead the enterprise UX Research practice across Meijer Technology.
• Define research standards, frameworks, and ways of working to ensure consistency and quality across teams.
• Align research priorities to business objectives, technology roadmaps, and experience outcomes.
• Serve as a subject-matter expert and advisor to Product and Technology leadership.
• Lead qualitative and quantitative research initiatives including usability testing, interviews, surveys, ethnographic research, and analytics-informed studies.
• Guide synthesis of research findings into clear insights, opportunities, and recommendations.
• Lead service design activities, including service blueprints, journey maps, and end-to-end experience analysis.
• Ensure research is integrated throughout discovery, delivery, and optimization phases.
• Define and track UX and experience metrics to measure research effectiveness and business impact.
• Partner with analytics and product teams to connect insights to outcomes such as adoption, satisfaction, efficiency, and experience quality.
• Communicate results through clear storytelling, executive readouts, and artifacts that support decision-making.
• Hire, coach, and manage UX Researchers.
• Set performance expectations, provide feedback, and support career development.
• Scale team capacity and capabilities to support multiple product and platform teams.
• Foster a culture of learning, collaboration, and customer advocacy.
• Partner closely with UX Design, Product Management, Engineering, Data & Analytics, and Business stakeholders.
• Facilitate strategy sessions, research readouts, and workshops with cross-functional teams.
• Advocate for customer- and team member-centered decision-making across Meijer Technology.

Skills

UX Research

Qualitative Methods

Quantitative Methods

Team Leadership

Stakeholder Communication

Education

Bachelor's degree in HCI / Psychology / Sociology / Anthropology / Design, or related field

Job description

Meijer is seeking an Associate Manager, User Experience Research to lead the UX Research practice across Meijer Technology. You will establish research strategy, grow and manage the team, and ensure customer- and team member-centered insights directly inform technology, product, and service decisions.

Join a family-centered company that values career growth and community impact. This role follows a hybrid schedule (in office Monday-Wednesday, remote Thursday-Friday) with occasional travel as