Product Discovery Intern — Shape Telehealth Solutions

Bask Health; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Bask Health is seeking a Product Discovery Intern to understand user problems, research product opportunities, and help improve our telehealth platform. You’ll collaborate with product managers, engineers, designers, and customer-facing teams to turn feedback and data into actionable findings.

This hands-on internship is for curious, analytical people who enjoy asking questions and turning messy information into practical insights.

Qualifications

• Strong interest in product management, product discovery, user research, and software development.
• Foundational understanding of how websites, applications, and software products work.
• Strong analytical thinking, curiosity, and problem-solving skills.
• Ability to gather, organize, and summarize qualitative and quantitative information.
• Strong written and verbal communication skills, including the ability to ask thoughtful questions and explain findings clearly.
• Comfortable working with spreadsheets, research documents, and common software tools.
• Ability to distinguish user problems from proposed solutions and evaluate ideas objectively.
• Strong attention to detail and organizational skills.

Responsibilities

• Support product discovery initiatives across Bask’s telehealth platform.
• Identify user problems, unmet needs, and opportunities for product improvements.
• Assist with preparing and conducting user interviews, surveys, and feedback sessions.
• Work with merchant-facing, clinical, and internal teams to understand recurring product challenges.
• Organize and analyze qualitative feedback to identify patterns and common pain points.
• Research competing products, industry trends, and alternative solutions.
• Help define problem statements, research questions, and hypotheses for potential product improvements.
• Support usability testing of existing features, prototypes, and proposed workflows.
• Review product usage data and basic analytics to understand user behavior.
• Help evaluate product ideas based on user needs, expected impact, and technical feasibility.
• Partner with product managers and designers to turn research findings into actionable recommendations.
• Document interview notes, research summaries, user journeys, and discovery findings.
• Assist with prioritizing opportunities based on customer feedback and available evidence.
• Participate in product planning, discovery reviews, and cross-functional discussions.
• Present research findings and recommendations to product and engineering teams.
• Take ownership of smaller research projects from initial question through final findings.

Skills

Product discovery

User research

Analytical thinking

Data analysis

Research methods

Tools

Figma

FigJam

Notion

SQL

Job description

Bask Health is seeking a Product Discovery Intern to understand user problems, research product opportunities, and help improve our telehealth platform. You’ll collaborate with product managers, engineers, designers, and customer-facing teams to turn feedback and data into actionable findings.

This hands-on internship is for curious, analytical people who enjoy asking questions and turning messy information into practical insights.