UX Optimization Lead (TS/SCI) | Data-Driven UX Architect

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 153,000 - 207,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Technical UX Optimization Lead to drive service enhancements and improve user experience across the GREENWAY program. You will leverage data analysis to identify UX bottlenecks, develop implementation strategies, and explore technologies to elevate customer satisfaction.

You will guide integration of UX improvements and define robust metrics. The role requires 8+ years of experience, TS/SCI w/ Poly clearance, and collaboration across

Qualifications

• Bachelor of Arts/Science required.
• 8+ years of related experience.
• TS/SCI with poly clearance required.
• Proficiency in data analysis tools and KPI metrics.
• Experience leading cross-functional technical teams.
• US citizenship required.

Responsibilities

• Analyze data and metrics to identify UX issues across services.
• Propose multiple technical solutions and implementation plans.
• Research and evaluate current and emerging technologies for UX improvements.
• Define metrics frameworks to evaluate UX improvements.
• Coordinate with enterprise teams to implement changes.

Skills

Data analysis

Enterprise systems

Leadership

PowerShell

Cross-team collaboration

Education

Bachelor of Arts/Bachelor of Science

IAT Level II

Job description

General Dynamics Information Technology, Inc. is seeking a Technical UX Optimization Lead to drive service enhancements and improve user experience across the GREENWAY program. You will leverage data analysis to identify UX bottlenecks, develop implementation strategies, and explore technologies to elevate customer satisfaction.

You will guide integration of UX improvements and define robust metrics. The role requires 8+ years of experience, TS/SCI w/ Poly clearance, and collaboration across