Technical UX Optimization Lead - TS/SCI w/Poly

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 153,000 - 207,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Technical UX Optimization Lead to drive service enhancements and improve user experience across the GREENWAY program. You will leverage data analysis to identify UX bottlenecks, develop implementation strategies, and explore technologies to elevate customer satisfaction.

You will guide integration of UX improvements and define robust metrics. The role requires 8+ years of experience, TS/SCI w/ Poly clearance, and collaboration across

Qualifications

• Bachelor of Arts/Science required.
• 8+ years of related experience.
• TS/SCI with poly clearance required.
• Proficiency in data analysis tools and KPI metrics.
• Experience leading cross-functional technical teams.
• US citizenship required.

Responsibilities

• Analyze data and metrics to identify UX issues across services.
• Propose multiple technical solutions and implementation plans.
• Research and evaluate current and emerging technologies for UX improvements.
• Define metrics frameworks to evaluate UX improvements.
• Coordinate with enterprise teams to implement changes.

Skills

Data analysis

Enterprise systems

Leadership

PowerShell

Cross-team collaboration

Education

Bachelor of Arts/Bachelor of Science

IAT Level II

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: Data Analysis, Enterprise Systems, Leadership

Certifications: None

Experience: 8 + years of related experience

US Citizenship Required: Yes

TECHNICAL UX OPTIMIZATION LEAD

We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.

MEANINGFUL WORK AND PERSONAL IMPACT

• Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.
• Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.
• Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.
• Define and implement key metrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.
• Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Technical UX Optimization Lead must have:

• Education: Bachelor of Arts/Bachelor of Science
• Experience: 8+ years of related experience
• Technical skills: Proven expertise in data analysis tools; deep understanding of enterprise systems and service integrations; proficiency in scripting, particularly with PowerShell; experience working across different technical teams; Familiarity with metrics and KPIs.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements: Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.
• Location: On Site Annapolis Junction, MD
• Certification: IAT Level II

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

GlobalServices

The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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