UX Designer

Jobtailor; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor in Chicago is seeking a senior UX/Product designer to own end-to-end UX for complex consumer and merchant products, from discovery through handoff and post-launch iteration. You will collaborate with Product and Engineering on roadmap, run user research, translate insights into flows, IA, and interactions, and evolve the design system while upholding WCAG 2.1 AA and brand standards.

Lead with user-centered design, present to leadership, and mentor peers while partnering across

Qualifications

• Design-driven thinker with strong user research capabilities.
• Experience shipping UX for consumer or B2B SaaS across native and web.
• Proficiency in presenting design decisions to leadership.
• Familiarity with brand guidelines and accessibility WCAG 2.1 AA.
• Experience building or contributing to a design system.

Responsibilities

• Own UX end-to-end for complex products from discovery to post-launch.
• Collaborate with Product and Eng to balance user needs with constraints.
• Plan and run user research and iterate from data and feedback.
• Translate goals into flows, IA, and interaction patterns.
• Develop and evolve the design system across surfaces; uphold standards.
• Present work and secure buy-in with leadership and partners.
• Work with Engineering to ensure QA and brand alignment.
• Mentor peers and raise design quality across the org.

Skills

Product instincts

User empathy

AI-assisted design

User-centered design

Visual craft

WCAG 2.1 AA

Agile tools usage

Present & defend decisions

Education

Bachelor's in Design, HCI, Visual Design, or related field

Tools

JIRA

Confluence

FigJam/Miro

Maze/UserTesting

Job description

Responsibilities

• Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
• Partner with Product and Engineering on both a near-term roadmap and a long-term strategic vision, balancing user needs with business, technical, and compliance constraints.
• Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
• Translate business goals and user insights into flows, IA, and interaction patterns.
• Own and evolve the design system across consumer and merchant surfaces; building a design-system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
• Present design work, methodology, and value to executive leadership and cross-functional partners; secure buy-in for solution direction.
• Collaborate with Engineering through build and design QA; align in-product experience with Marketing/Lifecycle and partner brand standards.
• Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
• Design to WCAG 2.1 AA by default; fluent in Figma.

Requirements

• Product instincts and user empathy.
• AI-assisted design fluency; clear on where AI helps and where it doesn’t.
• User-centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
• Visual craft: typography, color, layout, hierarchy, motion.
• WCAG 2.1 AA in practice.
• Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
• Can present and defend design decisions to leadership and partners.
• Bachelor's in Design, HCI, Visual Design, or related field-or equivalent experience
• 3-5 years of UX/product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
• Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren't yours to set.
• Significantly contributed to or owned a design system at scale using Figma.