Senior UX Designer

Jobtailor; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks an experienced UX Designer to drive end‑to‑end design for consumer and merchant products. You will own the design system, collaborate with Product and Engineering, and lead user research to inform flows and interaction patterns.

The role emphasizes accessibility, executive storytelling, and scalable design across web and mobile. As the first dedicated UX hire, you will shape standards, mentor peers, and advocate for user‑centered solutions.

Qualifications

• Translate business goals and user insights into flows, IA, and interaction patterns.
• Plan and run user research — discovery, usability tests, concept tests.
• Own and evolve design system across surfaces; maintain accessibility standards.
• Present work to leadership; secure buy-in for direction.
• Collaborate with Engineering through build and QA; align with brand standards.

Responsibilities

• Own UX end-to-end for complex consumer and merchant products from discovery to post-launch iteration.
• Partner with Product and Engineering on near-term roadmap and long-term vision.
• Translate behaviors into flows, IA, and interaction patterns.
• Design to WCAG 2.1 AA; ensure accessibility by default.
• Mentor peers and raise the quality bar for design, research, and content.

Skills

End-to-End UX Design

Design System Ownership

User Research & Usability Testing

Figma Proficiency

AI-Assisted Design Fluency

Education

Bachelor’s in Design, HCI, Visual Design, or related field

Tools

Figma

JIRA

Confluence

FigJam

Miro

Maze

UserTesting

Job description

The UX Designer owns end-to-end design across the experiences connecting our 25M+ dining members with 20,000+ partner restaurants, plus the merchant tools restaurants use to connect.

Translates member behavior, merchant needs, and partner brand standards into intuitive, accessible experiences across consumer and merchant websites and apps.

This is a hands‑on IC role for a Figma‑fluent designer who uses AI to move faster without losing craft, and has strong opinions on consumer loyalty and B2B SaaS product experience.

This designer is our first dedicated UX hire (so an ownership mindset is a must) and will stand up the design system, processes, and standards we rely on going forward – working lean by building on established design‑system foundations rather than bespoke work wherever possible.

Requirements

• Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
• Partner with Product and Engineering on both a near‑term roadmap and a long‑term strategic vision, balancing user needs with business, technical, and compliance constraints.
• Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
• Translate business goals and user insights into flows, IA, and interaction patterns.
• Own and evolve the design system across consumer and merchant surfaces; building a design‑system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
• Present design work, methodology, and value to executive leadership and cross‑functional partners; secure buy‑in for solution direction.
• Collaborate with Engineering through build and design QA; align in‑product experience with Marketing/Lifecycle and partner brand standards.
• Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
• Design to WCAG 2.1 AA by default; fluent in Figma.
• Bachelor’s in Design, HCI, Visual Design, or related field — or equivalent experience.
• 8+ years of UX / product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
• Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren’t yours to set.
• Significantly contributed to or owned a design system at scale using Figma.
• Product instincts and user empathy.
• AI‑assisted design fluency; clear on where AI helps and where it doesn’t.
• User‑centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
• Visual craft: typography, color, layout, hierarchy, motion.
• WCAG 2.1 AA in practice.
• Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
• Can present and defend design decisions to leadership and partners.

Core Competencies

Demonstrates expertise in end‑to‑end UX design for consumer and B2B SaaS products, with a strong focus on user‑centered design principles, design system ownership, and collaboration with cross‑functional teams. Proficient in Figma and AI‑assisted design, ensuring accessibility and adherence to brand standards.

Highest‑signal resume keywords

• End‑To‑End UX Design
• Design System Ownership
• User Research and Usability Testing
• Figma Proficiency
• AI‑Assisted Design Fluency

ATS Optimization Keywords

Hard Skills

• User‑Centered Design
• Interaction Patterns
• Information Architecture
• Prototyping
• Visual Design
• Typography
• Color Theory
• Layout Design
• Motion Design
• WCAG 2.1 AA Compliance

Soft Skills

• Product Instincts
• User Empathy
• Mentoring
• Collaboration
• Presentation Skills

Industry Keywords

• B2B SaaS
• Consumer Products
• Design Standards
• Agile Methodology
• Cross‑Functional Collaboration

Tools & Technologies

• Figma
• JIRA
• Confluence
• FigJam
• Miro
• Maze
• UserTesting