UX Content Writer Content Strategist

CEI; Allentown (Lehigh County); A distancia; USD 76.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Descripción de la vacante

CEI is seeking a UX Content Writer / Content Strategist to shape how content is structured and experienced across the customer journey. The role partners with design, product, and customer experience teams to deliver clear, accessible communications across digital and traditional channels.

The ideal candidate has 3–6+ years in writing or content strategy, strong editing skills, and experience applying accessibility practices.

Formación

• 3–6+ years of professional writing, editing, UX content, or content strategy experience.
• Strong editing and proofreading with high attention to detail.
• Ability to simplify complex information for broad audiences.
• Experience supporting content across multiple customer channels.
• Experience applying accessibility and inclusive content practices.
• Experience in Agile environments (sprint planning, backlog refinement, delivery ceremonies).
• Ability to collaborate with cross-functional partners (design, customer experience, service, communications, development, legal).
• Bachelor’s degree in Communications, English, Journalism, Marketing, or related field.

Responsabilidades

• Write, edit, and proofread customer-facing content for web, email, SMS, digital assistant experiences, and agent materials.
• Translate complex or technical information into clear, customer-friendly language.
• Ensure consistency in voice, tone, terminology, and messaging across channels and touchpoints.
• Apply accessibility and inclusive content best practices to support usable experiences.
• Manage content workflows, including reviews, approvals, and publishing processes.
• Maintain and update content standards, style guidelines, and templates.
• Use feedback and analytics to refine content and improve self-service experiences.

Conocimientos

Content writing

Editing

UX content

Content strategy

Agile

Cross-functional collaboration

Accessibility

Educación

Bachelor’s degree in Communications/English/Journalism/Marketing

Herramientas

Figma

Excel

Airtable

Descripción del empleo

Job Description

Job Description

UX Content Writer / Content Strategist

Job at a Glance

• Title: UX Content Writer / Content Strategist
• Location: Remote (preference for candidates near Allentown, PA; Louisville, KY; or Providence, RI; quarterly onsite meetings)
• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
• Pay: $55-$60 /hour + optional medical, dental, vision, 401(k) match

Overview
This role focuses on how content is structured, sequenced, and experienced across the end-to-end customer journey. You will create and govern clear, accurate, accessible communications across digital and traditional channels, partnering with cross-functional teams to improve usability and consistency. This position is well-suited for a content professional who combines strong writing and editing skills with customer empathy and a data-informed mindset.

Key Responsibilities

• Write, edit, and proofread customer-facing content for web, email, SMS, digital assistant experiences, and agent support materials.
• Translate complex or technical information into clear, customer-friendly language.
• Ensure consistency in voice, tone, terminology, and messaging across channels and touchpoints.
• Apply accessibility and inclusive content best practices to support usable experiences for all audiences.
• Manage content workflows, including reviews, approvals, and publishing processes.
• Maintain and update content standards, style guidelines, and templates.
• Use feedback and analytics to refine content and improve self-service experiences.

Required Skills

• 3–6+ years of professional writing, editing, UX content, or content strategy experience.
• Strong editing and proofreading skills with exceptional attention to detail.
• Demonstrated ability to simplify complex information for broad audiences.
• Experience supporting content across multiple customer communication channels.
• Experience applying accessibility and inclusive content practices.
• Experience working in Agile environments (e.g., sprint planning, backlog refinement, delivery ceremonies).
• Ability to collaborate effectively with cross-functional partners (e.g., design, customer experience, service, communications, development, legal).

Education

• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field.

Preferred Skills

• Experience in regulated industries (preferred).
• Experience supporting self-service transaction content (web, mobile, email, SMS).
• Experience working in a corporate design team environment.
• Familiarity with data-driven and UX research-driven content iteration.
• Experience with Figma (nice to have).
• Proficiency with Excel or Airtable (nice to have).
• Experience mapping existing content structures across organizations or programs.
• Experience focusing on content strategy and governance rather than CMS page creation.

Why Should I Apply?
This is an opportunity to directly improve high-impact customer journeys by creating clear, consistent, accessible content that supports essential self-service experiences.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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