UX Content Strategist

PTR Global; Irving (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

PTR Global is seeking an Information Architect to help product teams optimize information structure within Microsoft Dynamics 365 and other enterprise platforms. You will craft service blueprints, site maps, user flows and information hierarchies to align teams around a shared product vision.

You will collaborate with Product, UX Research, Customer Service and stakeholders to turn complex concepts into clear, actionable user experiences and improve workflows for staff and customers alike.

Qualifications

• Bachelor’s degree in UX, CS or related field.
• Experience creating service blueprints, sitemaps and wireframes.
• Ability to translate complex concepts into user-friendly interactive experiences.

Responsibilities

• Create service blueprints, site maps, user flows and information hierarchies.
• Collaborate with Product, UX Research, Customer Service and stakeholders to align on product vision.
• Identify user pain points and translate them into measurable improvements for digital channels.

Skills

Design tools

UX design

Service blueprints

Education

Bachelor’s degree in UX, CS or related field

Tools

Figma

Mural

Microsoft Dynamics 365

AI tools

Job description

Superior writing, editing and proofreading skills: You understand the importance of clearly and concisely communicating for digital channels.

A proven track record of collaboration across product and UX teams: You can translate complex concepts into easy-to-understand interactive experiences.

A passion for creating great digital user experiences with actionable knowledge of the digital landscape: Keeping up with industry and user trends, emerging technologies and best practices and trends is fun for you. You’re able to influence decision makers.

A passionate advocacy for effective, user-friendly communication: You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.

Collaborate with multiple stake holder groups to gain alignment and input related to content needs.

The Information Architect helps product teams solve user problems within Microsoft Dynamics 365 and other enterprise platforms. This role focuses on improving how information, processes, and workflows are organized so employees can work more efficiently and customers receive better support. Working closely with Product, UX Research, Customer Service, and business stakeholders, the Information Architect creates service blueprints, site maps, user flows, and information hierarchies that align teams around a shared product vision. This role helps ensure solutions meet user needs while working within the capabilities of out-of-the-box and third-party systems.

A great candidate will be one who works with our stakeholders and research team to highlight user pain points. Shows the ability to connect the dots between user issues and key success metrics. This person can show the ability to collaborate across multiple teams. Someone that can learn the 3rd party tool and come up with solutions within the capabilities of the tool. This person can also show they have the ability to establish a deliverable roadmap, meet deadlines and continue to improve the product.

Top 3 Skills:

• Ability to use Figma, Mural or similar design tools
• Bachelor’s degree in UX, computer science or similar category
• Proven track record of creating service blueprints, sitemaps and wireframes

Nice to Have Skills and Experience:

• Experience working with Microsoft Dynamics 365 or similar application
• Experience with working with 3rd party applications and optimizing for the best output for our end user
• Familiar with incorporating ai tools, within a user flow while keeping the human in the loop - Design ability