UIX UX Designer Level 3

Rapinno Tech; Oregon (WI); Hybrid; USD 75,000 - 100,000; Full time

Job summary

A leading tech company is seeking an experienced UX Designer to lead product teams in developing customer experience strategies. The role includes advocating for users through research, defining customer problems, and creating high and low fidelity prototypes. Applicants should have over 6 years' experience in B2B or B2C environments, strong analytical skills, and a proficiency in design tools such as Sketch and Adobe CS. This position is open to remote candidates.

Qualifications

• 6+ years of experience in B2B or B2C environments.
• Exceptional communication and presentation skills.
• Strong understanding of analytics and engagement attribution models.

Responsibilities

• Lead product teams to develop the customer experience strategy.
• Advocate for users through leading user research activities.
• Create high and low fidelity prototypes tested with users.

Skills

User Research

User Experience (UX)

User Interface Design (UI)

Data Analysis

Communication Skills

Mentoring

Tools

Sketch

Invision

Adobe CS

Job description

6+ years of experience in B2B or B2C environments, implementing loyalty, personalization/eCommerce strategies

Any previous experience to define, develop and document UX design and interaction requirements

Highly analytical aptitude and proficient using data analysis

Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations

Experience mentoring other user experience professionals

Demonstrated experience using strategy to solve complex problems

Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement

Portfolio demonstrating user experience activities, processes and deliverables

Strong understanding of analytics, target measurement and online/offline channel engagement attribution models

Advanced skill with design tools, such as Sketch, Invision, Adobe CS, etc.

Open to remote candidates

Top 3 Skills

• User Research
• User Experience (UX)
• User Interface Design (UI)

Job Description

Define the customer journey across multiple products. Demonstrate a deep understanding of the customer, initiate research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising, and Data Scientists, along with designers across customer journeys and product teams to shape the product vision. Mentors Designers and associate designers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management
• Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems
• Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes
• Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
• Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
• Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes
• Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders
• Measure, improve and enable continuous delivery to production
• Set objectives and key results for product teams; coach and mentor others; provide direction, feedback and approval on others' work and coach associate UX and UX team members
• Apply standards from design systems and/or brand guidelines, and contribute to design systems
• Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
• Travel to local campuses and to attend company meetings
• Must be able to perform the essential job functions of this position with or without reasonable accommodation