Utilization Management Coordinator

Allina Health; Minneapolis (MN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement or CME

Job summary

Allina Health is seeking an Admissions Administrative Support role within the Utilization Management area in Minneapolis. The position focuses on data entry, phone communications with referral sources and families, and guiding patients and their families through the admission process.

The job requires 0–2 years in a business office with 2+ years in healthcare revenue cycle, insurance operations, and Epic experience. 1.0 FTE with an 8-hour day shift; no weekend duties.

Qualifications

• High school diploma or GED required; associate's or vocational degree preferred.
• 0–2 years of business office experience.
• 2+ years in healthcare revenue cycle and billing.
• 2+ years of experience working with Epic.
• 2+ years of experience working in insurance operations.

Responsibilities

• Provides administrative support for utilization management processes.
• Triages and manages payer correspondence via phone, fax, or mail.
• Divides incoming work by priority level to handle time-sensitive items.
• Refers cases to the utilization management specialist.
• Ensures payer-specific requirements are met and provides timely feedback to payers.
• Assists UM Specialists in obtaining authorizations and certifications.
• Conducts concurrent review follow-ups and data retrieval to support the review process.
• Facilitates concurrent claim denial processes.

Skills

Data entry

Phone communication

Attention to detail

Organizational skills

Education

High school diploma or GED

Associate's degree in business, healthcare, or related field

Tools

Epic

Microsoft Office

Job description

Location Address:3915 Golden Valley RdMinneapolis, MN 55422-4249Date Posted:September 11, 2026Department:16000604 CKRI/Rehab AdminShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-Union-NCTWeekend Rotation:NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:This position will work within the Admissions office. Primary duties include data entry, phone communication with referral sources and family members, and meeting with patients and their families to complete the admission process.1.0 FTE (80 hours per two-week pay period)8-hour day shiftNo weekendsJob Description:Responsible for completing operational functions within Utilization Management. Provides Utilization Management support services that are critical to support the accurate and timely utilization review of patients at Allina Health.Principle ResponsibilitiesProvides administrative support for utilization management processes.Triages and manages payer correspondence via phone, fax, or mail.Divides incoming work (faxes, phone-correspondence, mail) by priority level (prioritization) so that the highest priorities are handled first (time sensitive).Refers cases to the utilization management specialist.High-level of coordination is required to ensure specific payer requirements are met; must be able to quickly review information from multiple sources and direct questions and concerns to the appropriate staff person for resolution; must provide timely feedback to payers that requires research and coordination of information from various areas including UM specialists.Clarifies administrative requirements for patients with uncommon payers; receives timely feedback from multiple sources; maintains strong systems that ensure timely follow-up without losing focus on attention to details; keeps up with high volume of requests for information from multiple sources.Assists the UM Specialists in obtaining authorizations and certifications based on payer requirements.Concurrent review follow-up and data retrieval for payer requirements to support review process for UMS.Facilitates concurrent claim denial process.Other duties as assigned.Required QualificationsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description0 to 2 years of business office experiencePreferred QualificationsHigh school diploma or GEDAssociate's or Vocational degree in business, healthcare, or related field preferred2+ years of experience working healthcare business office2+ years of experience working in insurance operations2+ years of experience working in Epic2+ years of experience working in Microsoft Office2+ years of experience working with revenue cycle and billingPhysical DemandsSedentary:Lifting weight up to 10 lbs. occasionally, negligible weight frequentlyPay RangePay Range: $18.49 to $25.19 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.Benefit SummaryAllina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.Benefits include:Medical/DentalPTO/Time AwayRetirement Savings PlansLife InsuranceShort-term/Long-term DisabilityVoluntary Benefits (vision, legal, critical illness)Tuition Reimbursement or Continuing Medical Education as applicableStudent Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness ProgramAllina Health is a 501(c)(3) eligible employer*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.