Care Guide Representative

Allina Health; Minneapolis (MN); On-site; USD 33,000 - 47,000; Full time

Job summary

Allina Health is seeking a Care Navigation and Outreach professional to act as the central facilitator for patients within a Whole-Person care model. You will coordinate with care teams, develop patient-driven goals, and document progress in the electronic medical record to improve health outcomes.

The role emphasizes motivational interviewing, resource identification, and family engagement to sustain adherence and progress toward medical and non-medical goals.

Qualifications

• 0 to 2 years of experience in customer service, health care or community-based role.
• Strong communication and coordination skills.
• Ability to document in electronic medical records.

Responsibilities

• Acts as central facilitator to patients across the care team.
• Documents care plans and tracks patient goals.
• Coordinates transitions between care settings and providers.
• Engages families and supports adherence to the plan of care.
• Uses behavioral techniques to empower patient engagement.

Skills

Customer service

Healthcare

Community-based work

Education

Bachelor's degree in health care

Job description

Location Address:2925 Chicago AveLoading DockMinneapolis, MN 55407-1321Date Posted:September 11, 2026Department:16008776 System CM Care Navigation and OutreachShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-Union-NCTWeekend Rotation:NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:1.0 FTE (80 hours per two-week pay period)8-hour day shiftNo weekendsJob Description:Collaborates with the care team serving as the central facilitator to patients. Develops and maintains a relationship with the patient and utilizes this relationship to further the patient's medical and non-medical goals. Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan, uses behavior change techniques to reinforce and support the plan, partners with care team to improve quality of care and health outcomes for patients and documents in the electronic medical record.Principle ResponsibilitiesActs as the central facilitator to patients supported by the care team.Transitions and supports patient through all stages of care.Maintains and documents ongoing communications with patients and care team.Collects and maintains patient data and reports to facilitate care.Communicates with patients, families and providers to maintain coordination of care.Identifies and facilitates resolution to barriers.Identifies barriers the patient may have to meeting health care goals and communicates with care team.Assists patients in determining resources within system and the community.Ensures connections were made and ongoing needs are met.Develops patient-driven goals and support patients care.Works with patients to develop medical and no-medical goals.Reinforces provider and care team communication about plan of care.Engages family and/or friends to support care and goals.Supports medication and treatment adherence as needed.Uses electronic medical record and other electronic tools for data gathering and interpretation.Incorporate appropriate behavior change techniques to empower patients to be active participants in their health.Utilizes motivational interviewing techniques.Provides behavior change mentorship to other team members or care guides as needed.Other duties as assigned.Required QualificationsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description0 to 2 years of experience in customer service, health care or community-based rolePreferred QualificationsHigh school diploma or GEDBachelor's degree in health carePhysical DemandsSedentary:Lifting weight up to 10 lbs. occasionally, negligible weight frequentlyPay RangePay Range: $24.62 to $33.74 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.Benefit SummaryAllina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.Benefits include:Medical/DentalPTO/Time AwayRetirement Savings PlansLife InsuranceShort-term/Long-term DisabilityVoluntary Benefits (vision, legal, critical illness)Tuition Reimbursement or Continuing Medical Education as applicableStudent Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness ProgramAllina Health is a 501(c)(3) eligible employer*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.