Utilization Management Coordinator

Allina Health; Golden Valley (MN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability

Job summary

Allina Health, a not-for-profit health system in Minnesota, seeks a data-entry focused Admissions support professional. This role supports utilization management, handles payer communications, and guides patients through admission steps.

The position works 1.0 FTE on day shift with no weekends, and requires strong Microsoft Office skills, 0–2 years in a business office, and familiarity with insurance operations.

Qualifications

• 0–2 years of business office experience.
• High school diploma or GED preferred; associate degree favored.
• 2+ years in healthcare business office and insurance operations; Epic and Microsoft Office experience advantageous.

Responsibilities

• Provide administrative support for utilization management processes.
• Triages payer correspondence by phone, fax, or mail.
• Prioritize incoming work to ensure time-sensitive items are handled first.
• Assist UM Specialists with obtaining authorizations and certifications.
• Coordinate with payers and staff to resolve questions and ensure timely responses.
• Support concurrent review follow-up and data retrieval for payer requirements.

Skills

Phone communication

Data entry

Revenue cycle

Epic

Microsoft Office

Education

High school diploma or GED

Associate degree

Tools

Epic

Microsoft Office

Job description

Location Address: 3915 Golden Valley Rd Minneapolis, MN 55422-4249 Date Posted: September 11, 2026 Department: 16000604 CKRI/Rehab Admin Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well‑being, and enriching your career.

Key Position Details

This position will work within the Admissions office. Primary duties include data entry, phone communication with referral sources and family members, and meeting with patients and their families to complete the admission process. 1.0 FTE (80 hours per two-week pay period) 8-hour day shift No weekends

Job Description

Responsible for completing operational functions within Utilization Management. Provides Utilization Management support services that are critical to support the accurate and timely utilization review of patients at Allina Health.

Principle Responsibilities

• Provides administrative support for utilization management processes.
• Triages and manages payer correspondence via phone, fax, or mail.
• Divides incoming work (faxes, phone-correspondence, mail) by priority level (prioritization) so that the highest priorities are handled first (time sensitive).
• Refers cases to the utilization management specialist.
• High-level of coordination is required to ensure specific payer requirements are met; must be able to quickly review information from multiple sources and direct questions and concerns to the appropriate staff person for resolution; must provide timely feedback to payers that requires research and coordination of information from various areas including UM specialists.
• Clarifies administrative requirements for patients with uncommon payers; receives timely feedback from multiple sources; maintains strong systems that ensure timely follow‑up without losing focus on attention to details; keeps up with high volume of requests for information from multiple sources.
• Assists the UM Specialists in obtaining authorizations and certifications based on payer requirements.
• Concurrent review follow‑up and data retrieval for payer requirements to support review process for UMS.
• Facilitates concurrent claim denial process.
• Other duties as assigned.

Required Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 0 to 2 years of business office experience.

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree in business, healthcare, or related field preferred
• 2+ years of experience working healthcare business office
• 2+ years of experience working in insurance operations
• 2+ years of experience working in Epic
• 2+ years of experience working in Microsoft Office
• 2+ years of experience working with revenue cycle and billing

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $18.49 to $25.19 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well‑being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well‑being. Because well‑being means something different to everyone, our award‑winning program provides you with the resources you need to help you navigate your personal journey. This includes well‑being dollars, dedicated well‑being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well‑being helps every member of our care team feel a deep sense of connection and joy in their work.

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work‑life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless!

Diversity and Inclusion

Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

E-Verify

Allina Health is an E-Verify Employer. Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet‑based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E‑Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e‑verify.gov) E‑Verify Participation Poster English and Spanish.