Utility Work Order Coordinator

Central States Water Resources; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Central States Water Resources is seeking a Work Order Resource Specialist in St. Louis, MO to efficiently dispatch customer work orders to field crews. You will monitor progress, follow up with customers, and maintain proactive communication throughout the lifecycle of each work order.

The role requires 2–3 years in workforce management or scheduling within utilities, and proficiency in MS Office. Schedule is shift-based, covering 7am–7pm, with duties spanning back-office tasks and performance

Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• 2-3 years’ experience in workforce management, scheduling, or exposure to the utility industry.
• Familiarity with safety standards and regulatory compliance in the utility industry.
• Highly proficient in MS Office Suite including Excel, Word, and Outlook

Responsibilities

• Review customer work orders, validate information, and follow up with customers when clarification is needed.
• Coordinate and schedule utility personnel to ensure timely and efficient work assignments; optimize crew deployment.
• Analyze staffing requirements and allocate resources to meet operational demands and balance workload.
• Serve as the primary point of contact for field personnel, dispatchers, and internal departments; communicate changes in work or emergencies
• Create and track back-office tasks in CIS and reporting tools related to back-office requests
• Analyze requests from customers and coordinate with other departments to resolve issues
• Monitor status of open work orders and escalate delays or lack of response
• Enter workforce hours, labor costs, and productivity metrics; review reports for management
• Address workforce-related issues such as staffing shortages or scheduling conflicts; propose timely solutions
• Ensure effective communication on the resolution of all work to the customer
• Investigate unusual workorder trends or recurring complaints and coordinate with departments to resolve underlying issues
• Coordinate with leadership to track workloads based on upcoming tasks
• All other duties as assigned

Skills

Accuracy

Analytical Skills

Attention to Detail

Communication

Decision Making

Ethical

Judgment

Organized

Problem Solving

Responsible

Teamwork

Working Under Pressure

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Excel

Word

Outlook

Job description

Central States Water Resources is seeking a Work Order Resource Specialist in St. Louis, MO to efficiently dispatch customer work orders to field crews. You will monitor progress, follow up with customers, and maintain proactive communication throughout the lifecycle of each work order.

The role requires 2–3 years in workforce management or scheduling within utilities, and proficiency in MS Office. Schedule is shift-based, covering 7am–7pm, with duties spanning back-office tasks and performance