Workforce Management Coordinator

Gateway Fiber; O’Fallon (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Flexible environment

Job summary

Gateway Fiber is seeking a detail-oriented Workforce Management Coordinator in O’Fallon, MO to create and manage technician schedules for optimal coverage and timely activations.

Your focus on accuracy and organization will help ensure smooth customer activations, align with Field Operations, and improve service delivery while supporting growth and learning across the team.

Qualifications

• Excellent attention to detail and organizational skills.
• Proficiency in using ticketing systems and software for data entry and tracking.
• Strong communication skills to collaborate effectively with internal teams.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Basic knowledge of telecommunications and activation processes is a plus.
• Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting.
• High school diploma or equivalent.

Responsibilities

• Actively manage technician routes and schedules to optimize technician utilization.
• Maintain technician schedules, skills, and availability.
• Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed.
• Liaise with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures.
• Dispatch No-Light orders for same day service calls.
• Work within our Billing and Routing systems, continuing learning and growth with our application.

Skills

Attention to detail

Organizational skills

Ticketing systems

Data entry

Communication

Prioritization

MS Office

Education

High school diploma or equivalent

Tools

Billing system

Routing system

Job description

Job Details

Location: O'Fallon, MO (Greater St. Louis)

Start Date: Immediate

Job Description

Gateway Fiber is seeking a detail‑oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage. Your attention to detail and organization will contribute to the smooth execution of new customer activations, ultimately enhancing customer satisfaction.

Responsibilities

• Actively manage technician routes and schedules to optimize technician utilization
• Maintain technician schedules, skills, and availability
• Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed
• Liaise with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures
• Dispatch No-Light orders for same day service calls
• Work within our Billing and Routing systems, continuing learning and growth with our application

Qualifications

• Excellent attention to detail and organizational skills
• Proficiency in using ticketing systems and software for data entry and tracking
• Strong communication skills to collaborate effectively with internal teams
• Ability to prioritize tasks and work efficiently in a fast‑paced environment
• Basic knowledge of telecommunications and activation processes is a plus
• Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting
• High school diploma or equivalent

Benefits

• Seeing your work make a positive difference in the lives of our served communities
• Competitive salary and comprehensive benefits (medical, dental, vision, paid time‑off, flexible environment)
• Locally owned, friendly, innovative company with high growth projections
• Career development opportunities
• Learning and participation in critical projects in all areas of the business