Utility Setup Client Coordinator

Socket.dev; Logan (UT); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Socket.dev is seeking a Utility Setup Client Coordinator to act as the primary link between clients, internal teams, and utility providers for starting and stopping utilities. This role requires strong communication, problem-solving, and organizational skills, with a significant portion of the day spent on phone-based work.

The position is hybrid in Utah with in-office Tuesdays, Wednesdays, and Thursdays, full-time hours, and pay of $17.35 per hour plus performance-based tier pay.

Qualifications

• Education: High school diploma or equivalent required.
• Communication: Exceptional written and verbal communication skills.
• Phone Comfort: Comfortable handling high call volumes (75% phone-based work).
• Problem Solving: Ability to stay composed, focused, and effective during high-stress situations.
• Self-Management: Strong organizational skills with the ability to prioritize daily workload independently.
• Teamwork: Approachable, collaborative attitude with a focus on team success.

Responsibilities

• Research and respond to direct client inquiries and correspondence promptly.
• Investigate and resolve utility starting delays, disconnects, and client requests.
• Coordinate communication between clients, internal team members, utility providers, and property residents.
• Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting.
• Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions.
• Adapt to evolving project priorities and additional duties as assigned.

Skills

Communication

Phone experience

Problem solving

Self management

Teamwork

Organization

Education

High school diploma or equivalent

Job description

Pay:$17.35/hour + performance based tier pay

Location:Hybrid (In office Tuesday, Wednesday, Thursday)

Hours:Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time

Overview

Join a collaborative, high-performing team dedicated to delivering top-tier service! As a Utility Setup Client Coordinator, you will serve as the primary link between clients, internal teams, and utility providers to ensure seamless processes for starting and stopping utilities.

If you are a proactive problem solver who thrives in a dynamic environment and excels at building strong client relationships, this role is for you.

Please note: Direct phone communication accounts for approximately 75% of the daily workflow.

Key Responsibilities

• Research and respond to direct client inquiries and correspondence promptly.

• Investigate and resolve utility starting delays, disconnects, and client requests.

• Coordinate communication between clients, internal team members, utility providers, and property residents.

• Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting.

• Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions.

• Adapt to evolving project priorities and additional duties as assigned.

Qualifications & Preferred Skills

• Education: High school diploma or equivalent required.

• Communication: Exceptional written and verbal communication skills.

• Phone Comfort: Comfortable handling high call volumes (75% phone-based work).

• Problem Solving: Ability to stay composed, focused, and effective during high-stress situations.

• Self-Management: Strong organizational skills with the ability to prioritize daily workload independently.

• Teamwork: Approachable, collaborative attitude with a focus on team success.